Systems & Network Administrator

2 months ago

West Des Moines, United States Merchants Bonding Company Full time

Job Responsibilities:


System and Network Administration

Supports server, network and desktop hardware, software and applications and telephone systems for the Company Installs hardware, loads programs and prepare systems for users. Implements timely hardware and software upgrades, patches, enhancements and conversions to ensure optimal deployment of resources. Conducts routine maintenance as required.

Pairs with technology team members to proactively monitor and address any support issues as needed.


Serves as a lead with vendor support service groups and provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance.

Sets up, configures and supports internal and/or external networks. Develops and maintains all systems, applications, security and network configurations.

Implements and tests backup procedures and conducts regular recovery tests.

Ensures the security of corporate data stored on servers and information resources across multiple platforms and diverse system environments. Identifies and resolves potential security risks.

Evaluates and authorizes user access to data. Creates user IDs, modifies/creates user rights, changes passwords and modifies security elements with each system.

Configures a variety of cell phones and web devices and provides technical assistance and guidance for users.

Provides on-going technology innovation and research.


Disaster Recovery &Compliance

Involved in the updating and testing of the Information Technology disaster recovery plan and security policies.

Ensures the effectiveness of appropriate infrastructure to support disaster recovery plans and policies.

Schedules and conducts regular disaster recovery tests.

Develops appropriate technical compliance policies and ensures implementation.


System and Infrastructure Planning

Plans, implements and supports the network and computing infrastructure plan. Provides technical expertise to business management regarding risk assessments and implementation of data security products and procedures.

Assists with technology planning through on-going research.


Qualifications:


Education and Experience:

Bachelors degree in MIS, CS or equivalent work experience plus 2-4 years of experience in technology roles using varied multi-faceted hardware, software and networking environments. 3-5 years of administration experience. Next Generation firewalls experience.

Skills and Knowledge:

Microsoft Windows Servers, Linux Server, Cisco Networking, Citrix XenApp, Microsoft Remote Desktop Services, VMWare, Hyper-V, Exchange and Microsoft 365 administration experience.

Knowledge would be helpful in SAN management, VOIP and networking protocols and setting up a wide range of network technologies.

Troubleshooting, critical thinking, thirst to learn and process improvement, organization, above average oral and written communication skills, detail orientation, problem-solving, ability to explain complex concepts in simple and understandable terms, creativity, teamwork and collaboration, ability to work independently, good judgment, planning, project management, ability to work with and meet strict deadlines, level-headed.


Essential Functions:

This person must be able to understand complex technical information and apply that knowledge to troubleshoot hardware and software problems. They must be able to think logically and communicate verbally in a clear and concise manner. This individual has to be able to build relationships with vendors and negotiate detailed contracts as well as work with a wide variety of

personalities and skill sets.


Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to sit; walk; use hands to finger, handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch or crawl. The associate is infrequently required to stand. The associate may infrequently be asked to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

The associate may travel up to 5% of the time by air or car to other office or business locations.


Working Conditions:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is exposed to normal office working conditions that are climate controlled. The associate would not be exposed to extreme heat or cold or other workplace hazards. The noise level in the work environment is usually low.

This job description is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with this position. The Systems and Network Administrator assumes other responsibilities as assigned by the Chief Information Officer.

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