Senior Desktop Engineer

3 weeks ago

Camden, United States firstPRO, Inc Full time

A senior-level Desktop Engineer Support Analyst position is open for our client in South Jersey. This contract role involves managing desktop support, pushing out software packages using SCCM and Intune, and supporting IT projects. The position requires strong technical skills, project management experience, and the ability to communicate effectively with end users. Some travel (once a quarter) within the Northeast region is expected, as well as occasional visits to other U.S. sites. This is a hybrid position that requires 3 days per week onsite. Compensation for this role is up to $50/hr., based on experience.


Responsibilities:

  • Deploy software packages and maintain desktop management tools using SCCM and Intune.
  • Troubleshoot end-user computing hardware and software, including desktop and laptop computers, printers, and peripherals.
  • Conduct site visits to monitor and ensure that equipment is functioning properly and troubleshoot issues as needed.
  • Manage and oversee IT projects, such as printer migrations and software deployments, including coordination with vendors and end users.
  • Act as a liaison between IT and the business, gathering business requirements, proposing solutions, and providing documentation for end users.
  • Ensure the resolution of tier 2 tickets within SLA and handle escalations from level 2 technicians.
  • Oversee asset tracking and license compliance across the enterprise.


Requirements:

  • 5+ years of experience in desktop engineering with expertise in SCCM and Intune.
  • Experience managing and implementing IT projects, with the ability to run projects independently.
  • Strong interpersonal and communication skills; must be personable and able to collaborate across departments.
  • Familiarity with desktop management tools, networking basics, and business requirement gathering.
  • Willingness to travel frequently within the Northeast region and occasionally to other U.S. locations.
  • Experience with ServiceNow and project RFPs is highly desirable.
  • The role includes managing medium-to-large scale projects, documenting processes, and acting as an IT liaison with remote sites.
  • This position requires after-hours support and accountability for resolving IT tickets.

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