Senior Desktop Support Specialist
5 days ago
FirstPRO, Inc is seeking a highly skilled Senior Desktop Engineer to join our team. As a key member of our IT department, you will be responsible for managing desktop support, deploying software packages, and overseeing IT projects.
Key Responsibilities:
- Deploy and maintain desktop management tools using SCCM and Intune.
- Troubleshoot end-user computing hardware and software, including desktop and laptop computers, printers, and peripherals.
- Conduct site visits to monitor and ensure that equipment is functioning properly and troubleshoot issues as needed.
- Manage and oversee IT projects, such as printer migrations and software deployments, including coordination with vendors and end users.
- Act as a liaison between IT and the business, gathering business requirements, proposing solutions, and providing documentation for end users.
- Ensure the resolution of tier 2 tickets within SLA and handle escalations from level 2 technicians.
- Oversee asset tracking and license compliance across the enterprise.
Requirements:
- 5+ years of experience in desktop engineering with expertise in SCCM and Intune.
- Experience managing and implementing IT projects, with the ability to run projects independently.
- Strong interpersonal and communication skills; must be personable and able to collaborate across departments.
- Familiarity with desktop management tools, networking basics, and business requirement gathering.
- Willingness to travel frequently within the Northeast region and occasionally to other U.S. locations.
- Experience with ServiceNow and project RFPs is highly desirable.
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Camden, New Jersey, United States Desktop & Depot Support Full time{"h1": "Desktop Support Specialist in East Camden, AR", "h2": "Job Description", "p": "We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in East Camden, AR. In this role, you will be responsible for providing workstation software break-fix support, IMAC, image loads, asset recovery, asset tagging,...
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