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Desktop Support Analyst

2 months ago

Plano, United States Insight Global Full time

One of Insight Global's clients is seeking a skilled Desktop Support Analyst to join their team.


Title: Desktop Support Analyst

Duration: 6-month rolling contract

Schedule: Fully onsite, 5 days/week (Mon-Fri)

Location: Plano, TX 75024


Required Skills and Experience:

  • 2+ Years of Experience within Desktop Support, Desktop Support Engineering, Desktop Support Analysis
  • Experience with Windows 10 is required
  • Experience with PC/Mac software installation, troubleshooting, and maintenance
  • Expertise troubleshooting PCs, Mac, Printer/Scanners, Mobile Devices, and more.
  • Experience with LAN/WAN/WLAN technologies and support.


Description:

The ideal candidate will have experience in providing desktop support and ensuring a high level of customer satisfaction with systems and applications, preferably in the Mortgage industry. As a Desktop Support Analyst, you will be responsible for supporting end user devices including PC's, Macs, Printer/Scanners, mobile devices, and more. You will set up, troubleshoot, and maintain conference room technology support throughout the site. You will be responsible for deploying various software and related licenses as well as hardware and new PC/Mac deployments. This will be a fully onsite role.


Compensation:

$24/hr to $27.50/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.