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Desktop Support II

2 months ago


West Jefferson, United States Apex Systems Full time

Desktop Support II - (2) Openings - Onsite in West Jefferson, OH - W2 Only - $24-$27/HR


2 Shifts:

  1. (Weekend) Fri – Mon, 7:00 am to 5:30 pm
  2. (Weekday Night) Mon - Fri, 4:00 PM - 12:30 AM


**Candidate needs to be flexible as shift will vary to align with production schedule.**


Duration: 6-month Contract-to-hire - Will be converted to Deskside Support II once contract is completed.


Apex Systems Inc. is currently looking for a Desktop Tech in the West Jefferson, Ohio area.


Responsibilities

  • Troubleshoot and resolve Tier 2 escalated technical issues
  • Maintain and manage workload through computerized ITSM ticketing and tracking system (ServiceNow
  • Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices
  • Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
  • Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook


Minimum Experience Required:

  • 1+ years of experience with RF Scanners

• 1+ years of Mac OS experience

• 5+ years of experience as a desktop technician supporting networked systems and telephone equipment - *User Facing - candidate must be outgoing and able to work through solutions with users*

• Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment


It’d be great if you also have:

• Associate Degree, Bachelor’s Degree or vocational training in Computer Science or Management Information Systems

•Willingness to work a flexible schedule that will change from time to time to align with production schedules.