Knowledge Management Specialist

3 weeks ago


Philadelphia, United States Insight Global Full time

Required Skills & Experience


-5+ years experience as a Knowledge Manager leading a content management initiative from start to finish ( assess current state of org, envision future state, create project plan, implement)

-Previous experience working within a contact center

-Strong expertise working with Salesforce Classic & Lightening view and Flare for both internal and external content management

-Strong communication skills with proven leadership working with both internal stakeholders and external partners


Job Description


A medical assessment non-profit client of Insight Global is looking to add a Knowledge Manager to their amazing team This person will be responsible for assessing the company's current environment and creating/implementing a strategy to maintain, process and store all internal & external knowledge materials with the end goal of having easily accessible material for the front line, contact center team. They will be responsible for presenting findings and solutions to executive level staff, cross functional partners and external vendors.


The ideal consultant will join the team onsite for 2-3 days to do an onsite workshop, after the first week of the advisory workshop it would be a few hours a week working REMOTELY with IGs evergreen team to create a proposal for the content management, for a MONTH long contract



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