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Service Desk Tech

2 months ago

Colorado Springs, United States SNI Technology Full time
Title: Service Desk Tech L2
Location:  Colorado - Grand Junction, Durango area
Pay Rate: $24 to $26.50 per hour
 

JOB SUMMARY:

The Service Desk Technician - Level II role is to ensure proper computer operation and maintenance so that end users can accomplish business tasks. The role's primary focus is on deploying, maintaining, and servicing Retail IT equipment.
This includes actively troubleshooting and resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level and onsite support throughout the organization.
 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements Iisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.
  • Certification ITIL, ITSM, or Microsoft products a plus.


Experience:

  • Knowledge of advanced computer hardware, including POS systems.
  • Experience with desktop operating systems, including Windows and Mac OS.
  • Extensive application support experience with Microsoft Suite,
  • Working knowledge of a range of diagnostic utilities.
  • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, Iistening, and questioning skills.
  • Strong documentation skills.