Field Service Technician

2 weeks ago

Chicago, United States Sungrow Power Supply Co., Ltd. Full time

The Company:

Sungrow is a global leader in technology, research and development specializing in PV inverter system solution and energy storage equipment for residential, commercial, and utility-scale PV and Energy Storage applications. Founded in 1997 by Professor Cao Renxian; a 26-year track record of growth and success; Sungrow is the world’s most bankable inverter brand. With a customer-oriented and innovation led organization focusing on R&D development with the largest dedicated team in the industry; and investing in its own in-house testing center approved by UL, CSA, TUV Rheineland and TUV SUD, Sungrow has a broad portfolio. This includes not only PV Inverter and Energy Storage Systems, but also floating PV Plants, NEV driving solutions, EV charging solutions, and renewable hydrogen production.

With over 405 Gigawatts installed worldwide as of June 2023, Sungrow is the world’s leading PV inverter manufacturer, with 16 subsidiaries worldwide. Sungrow has a diverse R&D team that is committed to providing first-class solutions to our global customer base. Sungrow is committed to a ZERO HARM mandate and actively develops a positive safety culture with and with our customers. Sungrow participates in local social programs such as donations to end poverty and local school district donations. This longstanding devotion and commitment to this mission and strong service to its customers has enabled Sungrow to remain at the forefront of the growing renewable energy industry. For more information about Sungrow, please visit

The Position:

This is a very dynamic and fast-track position reporting to the Regional Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses.

Essential Duties and Responsibilities:

  • Perform as a lead on more complex field engineering assignments
  • Lead the pre-commissioning (with and without grid emulator) and commissioning of solar inverters achieving the milestones agreed with utility scale customers
  • Lead Preventive Maintenance projects as needed
  • Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central solar inverter
  • Lead electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed
  • Lead troubleshooting teams to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients
  • Provide feedback to the engineering team on possible mechanical and electrical design improvements
  • Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project
  • Work with customer SCADA engineers to set-up systems communication and parameters
  • Create Field Service procedures for safety troubleshooting, and maintenance
  • Lead BETA projects to determine technical issues before the release of a solar inverter
  • Create training material, and provide high level technical training to Field Service
  • Research alternative components that can be used in the field
  • Coordinate with design engineering on the release
  • Supervise other Field Service Engineers and/or service providers to make sure the procedures are follow correctly
  • Work independently in the field and with R&D Engineers to resolve high level technical issues, leading the investigation of root cause of for technology applications for complex projects
  • Apply knowledge of design specifications for more complex systems/projects
  • Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants
  • Verify and comply with engineering documentation standards and test procedures
  • Prepare, deliver and submit technical papers and perform engineering studies
  • Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work
  • Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations

Minimum Requirements:

  • 7 plus years of overall experience in engineering field
  • 5 years of experience in solar inverters
  • Must possess the ability to work with test equipment and hand tools as required
  • Must possess customer service, problem-solving skills, and possess decision making and analytical skills
  • Must possess effective written and verbal communication skills
  • Must be able to closely follow instruction and pre-established procedures/SOP to perform the ductions of the job
  • Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)
  • OSHA, NFPA70A, Electrical Safety
  • Have experience and/or certification with MV transformers

Education or Desired License and Certificates:

  • Bachelor’s degree in Engineering from accredited university or college
  • Solar industry experiences are required
  • Power Electronics experience is required

Competencies

  • Technical problem solving/analytical skills
  • Self-starter, strong initiatives and an excellent communicator
  • System and product level mindset
  • Organization, detailed-oriented nature and strong initiative
  • Strong technical support focus and a service oriented individual both with Sales team and customers

Travel

  • 80% Plus

Work Location and Status:

  • Full time, TX
  • No visa/legal sponsorship

Compensation:

  • Compensation commensurate with experience
  • Competitive benefits package and employee programs
  • Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated base pay for this role is between $36 to $40/hr plus OT. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base pay offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow

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