Regional Field Service Technician

3 weeks ago


Chicago, United States WRG Tools Inc. Full time
Job DescriptionJob Description

Job Title: Regional Support Technician

Location: Chicago, IL

Job Summary:

Our Client is hiring for a Regional Support Technician.

You'll play a vital role in maintaining and supporting robotic systems across the Chicago region. This position involves extensive travel, providing technical expertise, and ensuring top-notch customer satisfaction. If you're skilled in mechanical, electrical, and robotic troubleshooting, and committed to safety and service excellence, we want you to apply

Key Responsibilities:

  • Perform preventive and emergency repairs on robotic systems to ensure optimal functionality.
  • Serve as a technical support resource for fellow team members, offering guidance and assistance.
  • Conduct comprehensive technical training sessions to enhance the skill set of colleagues.
  • Prioritize safety in all tasks, adhering to protocols both on-site and internally.
  • Manage equipment maintenance and spare parts inventory efficiently.
  • Collaborate with Regional Sales Managers to streamline service support activities.
  • Foster a positive work environment and promote teamwork among team members.

Qualifications:

  • Associate's Degree (AA) and a minimum of six years of relevant experience and/or training.
  • Willingness to travel extensively with a valid driver's license and comprehensive automobile insurance.
  • Proficient in mechanical, electrical, and robotic troubleshooting and repair.
  • Strong customer service skills with a focus on maintaining positive client relationships.
  • Experienced in providing phone support and troubleshooting repairs.
  • Ability to handle service trip reports and organize spare part orders effectively.
  • Demonstrated capability in resolving safety and service-related issues.
  • Previous experience in a similar field service position.
  • Must reside in the Chicago region or nearby.

Why is This a Great Opportunity:

  • Join a reputable and well-established company with a longstanding client base.
  • Competitive salary with potential for significant overtime earnings.
  • Generous benefits package including an excellent 401K match.
  • Opportunities for professional growth and development within the company.
  • Work within a supportive team environment focused on achieving excellence in service delivery.
  • Rotational on-call schedule with weekends off every fifth week.
  • No sponsorship available.

Note: This is not an entry-level position; candidates must have substantial experience and expertise in mechanical, electrical, and robotic systems. The role involves 100% regional travel within the Chicago area.

Must-Have:

  • Valid Unrestricted Driver's Liscense
  • Auto Insurance
  • Tools

You should be proficient in:

  • PLC Troubleshooting Skills
  • Creating Preventive Maintenance Plans
  • Electrical Troubleshooting Skills
  • Mechanical Troubleshooting Skills
  • Hydraulics Experience
  • Troubleshooting Industrial Automation Equipment
  • PLC Programming Experience
  • PLC Wiring Experience
  • Experience in a Manufacturing Environment
  • OEM (Original Equipment Manufacturing)

Machines & technologies you'll use:

  • Programmable Logic Controller (PLC) (Fanuc, Allen Bradley)

Salary info:

$37 - $40 / hr



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