Account Growth Manager

3 weeks ago


Chicago, United States Documo Full time

Account Growth ManagerDocumo is on a mission to help businesses digitize and streamline their document workflows. As a fast-growing B2B SaaS company, our platform makes it easier to handle unstructured files like faxes and forms through tools like Intelligent Document Processing - turning messy paperwork into structured, usable data. We believe great products start with great people. That's why we invest in top talent, value strong culture, and prioritize customer success and design excellence.If you're excited to do impactful work and want to grow with a team that values innovation, collaboration, and purpose - we'd love to meet youThe Account Growth Manager plays a key role in building and maintaining strong, long-term relationships with our customers. The primary objective of this role is to maximize customer satisfaction, retention, and profitability, while identifying opportunities for account expansion and growth.This role requires collaboration with key stakeholders to develop and execute account strategies, leveraging knowledge of customers' business needs and industry trends to drive sustainable growth.Success in this role looks like:Nurturing existing customer relationships to strengthen loyalty and trustIdentifying opportunities to increase sales through upselling and cross-sellingExpanding the adoption and usage of Documo's cloud fax platformCross-selling products within the Documo product suitePartnering with internal teams to develop account strategies and ensure alignment with customer goalsKey responsibilities include:Account Development StrategyRelationship BuildingRevenue GenerationResearch & KnowledgeWhat you bring:Proven track record of meeting or exceeding goals and receiving positive customer feedback3+ years of experience in Account Management, Customer Success, or inside salesProficiency with Salesforce and JiraStrong interpersonal, communication, and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentBonus Points For:Experience in the healthcare industryTelecom technical knowledgeProgramming or technical experience with complex customer API integrationsWhy join Documo?Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match.Annual bonus program based on role and company performance.Annual performance reviews with merit increases.In-person company kick-off to connect, collaborate, and celebrate.Equity opportunities to grow with us.Flexible remote work that fits your life, plus flexible paid time off.Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP).Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.We celebrate differences. Documo welcomes applicants from all backgrounds, especially those underrepresented in tech. We do not discriminate based on ancestry, race, place of origin, political belief, religion, marital or family status, physical or mental ability, sex, sexual orientation, gender identity or expression, age, or any other legally protected characteristic. Documo is an equal opportunity employer.



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