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Desktop Support Engineer

3 months ago

Miami, United States Summit Staffing Partners Full time

Overview


Our client is a premier investment management firm specializing in the acquisition, management, and servicing of residential and commercial mortgage loans and mortgage-related assets. Their commitment to innovative solutions, disciplined investment strategies, and exceptional client service has established them as a trusted leader in the asset management industry. Their team is seeking a dynamic Desktop Support Engineer to work closely with various departments to develop and implement solutions that support their business objectives.


This role is based out of their Miami office and has a “hybrid” model, of work both in office, as well as from home / remotely.


Job Description


As the Desktop Support Engineer, you will play a critical role in establishing technical standards for workstations, identifying areas for improvement, and ensuring optimal system performance. You will be responsible for providing back-end engineering support on Mac OS, managing JAMF Pro administration, and participating in IT and business projects.


Key Responsibilities:

  • System Analysis and Implementation: Analyze, migrate, and implement computer applications, systems, and network configurations. Design, document, and script complex new software deployments.
  • Technical Standards and Improvement: Collaborate with the team to establish technical standards for workstations and identify areas for improvement.
  • System Performance Monitoring: Monitor system performance and ensure optimal functionality.
  • JAMF Pro Administration: Administer, configure, and manage JAMF Pro, JAMF Protect, and JAMF Connect. Implement CIS Benchmarks and perform Apple Script and bash/shell scripting.
  • FileVault2 Management: Manage FileVault2 enterprise settings.
  • Technical Issue Escalation: Route and escalate technical issues to appropriate technical support areas. Collaborate with technicians on root cause analysis and communicate with technicians on end-user support matters.
  • Project Support: Participate and provide support with IT and business projects.
  • System Oversight: Maintain oversight of all systems owned by the Desktop Support Engineering team.
  • User Consultation: Provide system analysis for reported issues, including consulting with users. Act as the team escalation point for technical issues.
  • Testing Management: Manage testing activities for workstations, laptops, VMs, and other dependency systems across the enterprise for patching and vulnerabilities.
  • Service Desk Monitoring: Monitor the desktop services engineering queue through the service desk system to maintain 100% satisfaction and troubleshoot and address incidents and requests to meet SLAs.
  • Configuration Management: Oversee configuration site collection maintenance, Windows Configuration power management rules.


Qualifications


Technical Skills:

  • High-level troubleshooting skills for Mac OS.
  • Proficiency in JAMF Pro, JAMF Connect, and JAMF Protect.
  • Knowledge in SCCM and/or Tanium is a plus.
  • High-level troubleshooting skills for Windows Desktop OS is a plus.

Interpersonal Skills:

  • Strong interpersonal skills with the ability to establish and maintain effective working relationships.
  • A high degree of integrity and accountability.
  • Highly organized and capable of thriving in a fast-paced environment.
  • Passion and intellectual curiosity to find and capture business value.

Education and Experience:

  • Bachelor’s degree and a minimum of 3-5+ years of relevant IT experience.
  • Extensive experience in high-level troubleshooting of Mac OS.
  • Proficiency in JAMF Pro, JAMF Connect, and JAMF Protect.
  • Knowledge in SCCM and/or Tanium is a plus.
  • High-level troubleshooting skills for Windows Desktop OS is a plus.


Location and Compensation:

  • This is a hybrid position requiring someone to be onsite 3 days a week in our client's Miami office.
  • Our client offers a strong compensation package, comprehensive benefits, and opportunities for professional growth and development.