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Premium Hospitality Guest Services Representative
2 months ago
The Race Week Premium Hospitality Guest Services team will be responsible for delivering world class hospitality and customer service to all premium clients during the Formula 1 Las Vegas Grand Prix. During race week, November 21st – 23rd, team members will be responsible for working on-site in various hospitality areas and other off-site ancillary events around race week. Premium Hospitality Guests Services Staff will report to the dedicated Premium Service Hospitality Representative within their zone and the Premium Service Manager.
This is a part-time role, that will conclude after the Las Vegas Grand Prix race week. Virtual and in-person training(s) prior to the Grand Prix may be required.
ESSENTIAL FUNCTIONS (INCLUDE WITHOUT LIMITATION):
- Provide premium level service to guests by being proactive with their requests and attending to their needs during race week.
- Assist in all pre and post event checklists and oversee all maintenance items making sure they are addressed prior to doors opening.
- Proactively greet, welcome, and assist all guests throughout race week.
- Work in designated locations to develop rapport and positive relationships with clients and their guests.
- Resolve ticketing, seating, and wayfinding issues encountered by guests.
- Be the conduit between the client and our LVGP Premium Service Staff and escalate any issues as they may arise in a timely fashion.
- Track and log all relevant information in a detailed fashion, which will be used for data capture and pre-planning moving forward. Information such as maintenance issues, food & beverage feedback, client feedback, and any other relevant information that could be useful to LVGP.
- Ultimately will act as extensions of our Full-Time Premium Service Team.
PREFERRED QUALIFICATIONS:
- Demonstrated experience in customer service.
- Experience assisting high profile VVIP guests at major events.
- Excellent verbal communication skills with ability to manage complex scenarios.
- Ability to work efficiently in a fast-paced environment.
- Ability to meet deadlines and perform under pressure.
- A humble approach to teamwork.
- Self-directed and comfortable working in ambiguous environments.
- Flexibility to work non-traditional hours.
- Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism, and a passion for the sport/motorsport industry.
This job description is a good faith effort to provide information concerning the qualifications for and responsibilities of this position. This job description is not intended to be an exhaustive list of all the job functions that an employee in this job may be required to perform. The qualifications listed are representative and not exhaustive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job. Liberty Media Corporation and Las Vegas Grand Prix, Inc. reserves the right to modify this job description or the qualifications for this job at any time.
PHYSICAL ASPECTS OF POSITION (DURING RACE WEEK):
• Frequent walking, standing for long periods of time, and stair climbing.
• Occasional need to carry and move heavy items, when needed.
Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
