Multi-Location Shop Manager

4 days ago

Santa Clara County, United States The Gl Jar Full time

THE PENNY ICE CREAMERY Made From Scratch



The Penny Ice Creamery is seeking an exceptional pionate leader to join our team as a MultiLocation Shop Manager in the South Bay


The Penny Ice Creamery Shop Manager ensures the smooth and efficient daily operations of multiple locations in the South Bay. This person must be a handson dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager can adapt quickly and change gears throughout the day; they are available on a consistent and reliable basis to meet all shop needs and staffing needs as they arise.

The Shop Manager role is a great fit for an ambitious organized mature professional who is excited and prepared to manage and oversee varying Penny teams and locations. This person represents our wellelished brand in both Santa Cruz County and the South Bay.

The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of sful and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role as well as the ability to build and nurture vital relationships with team members vendors patrons and the surrounding community.



Requirements

Job Duties & Requirements:

Staff Management

  • Train manage coach and discipline staff; upholding expectations of excellence
  • Ensure smooth daily operations at all times
  • Schedule staff and yze labor cost on a weekly basis
  • Communicate with staff regularly; perform weekly checkins to ensure success
  • Be the first point of contact for staff inquiries questions and concerns
  • Monitor and manage staff breaks
  • Conduct working interviews to ess potential candidates
  • Anticipate future staffing needs; strategize with Upper Management
  • Monitor staff adherence to business policies and take corrective actions as needed
  • Build and maintain a strong hands on managerial presence in multiple shops

Guest Service Management

  • Demonstrate excellence warmth and professionalism in all guest service interactions
  • Serve as a brand ambador for The Penny Ice Creamery; proudly represent the core values of the business
  • Uphold The Penny Ice Creamery reputation and that of The Gl Jar Inc.
  • Resolve delicate guest service situations with poise and professionalism

Inventory Management

  • Oversee product quality at multiple locations
  • Conduct weekly paper goods inventory at multiple locations and place orders as needed
  • Conduct regular kitchen and ice cream inventories for multiple locations
  • Coordinate deliveries of product across locations using requisition protocol
  • Monitor & order apron towel sanitizer and soap inventory as needed
  • Monitor inventory for all products or items at multiple locations as needed

Shops Management

  • Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
  • Oversee daily shop upkeep to maintain an impeccable presentation
  • Maintain and trouble essential equipment communicating any major issues to Upper Management
  • Manage change banks; Monitor deposits and cash reconciliation for accuracy
  • Make costcutting and efficiency recommendations to Upper Management based on regular essment


Benefits


Benefits & Perks Include:

Medical/Dental/Vision Insurance
Competitive Compensation
Paid Time Off
Opportunities for Advancement
Company Outings & Gatherings
Paid HandsOn Training
CalSavers Retirement Savings Program
Ice Cream and Coffee

The Gl Jar which includes The Penny Ice Creamery and The Picnic Basket was founded in Santa Cruz CA in 2010 with a focus on made from scratch deliciousness locally sourced ingredients and community.


Equal Employment Opportunity Statement

At The Gl Jar Inc. we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race color religion sex pregnancy national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. The Gl Jar Inc. believes that diversity and inclusion among our teammates is critical to our success as a company and we seek to recruit develop and retain the most talented people from a diverse candidate pool.



Job Duties & Requirements: Staff Management Train, manage, coach, and discipline staff; upholding expectations of excellence Ensure smooth daily operations at all times Schedule staff and yze labor cost on a weekly basis Communicate with staff regularly; perform weekly check-ins to ensure success Be the first point of contact for staff inquiries, questions, and concerns Monitor and manage staff breaks Conduct working interviews to ess potential candidates Anticipate future staffing needs; strategize with Upper Management Monitor staff adherence to business policies and take corrective actions as needed Build and maintain a strong, hands on managerial presence in multiple shops Guest Service Management Demonstrate excellence, warmth and professionalism in all guest service interactions Serve as a brand ambador for The Penny Ice Creamery; proudly represent the core values of the business Uphold The Penny Ice Creamery reputation and that of The Gl Jar, Inc. Resolve delicate guest service situations with poise and professionalism Inventory Management Oversee product quality at multiple locations Conduct weekly paper goods inventory at multiple locations and place orders as needed Conduct regular kitchen and ice cream inventories for multiple locations Coordinate deliveries of product across locations using requisition protocol Monitor & order apron, towel, sanitizer and soap inventory as needed Monitor inventory for all products or items at multiple locations as needed Shops Management Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits Oversee daily shop upkeep to maintain an impeccable presentation Maintain and trouble essential equipment, communicating any major issues to Upper Management Manage change banks; Monitor deposits and cash reconciliation for accuracy Make cost-cutting and efficiency recommendations to Upper Management based on regular essment

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