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Technical Support

1 month ago

McLean, United States Sparks Group Full time

A nonprofit is seeking for an entry level contract-to-hire Technical Room Support in Tysons Corner to join their growing Service Desk team. This is a great opportunity to grow and develop your career in IT with amazing benefits


Key Functions:

• Provide technical support to internal employees with software: Windows 10, Mac OS & OSX, MS Office, (primarily Outlook), LAN, VPN, and remote devices, hardware and peripherals, and other technologies.

• Follow defined SOP for Incident, ticket documentation, escalation, notification, and resolution

• Guide employees in using client’s tools and information infrastructure effectively.

• Collaborate with other Service Desk employees on problems, process and procedure, special projects, and other issues of importance to the Service Desk.


Required Skills:

• Experience working on a technical help desk in a corporate environment.

• Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications and mobile & remote access services.

• Excellent customer service skills.

• Excellent communication skills.

• Excellent troubleshooting abilities.


Preferred Qualifications:

• Experience working on a technical help desk using in a corporate environment.

• Security+, Network+, A+ Certification, HDI certification, or ITIL certification.


Minimum Education/ Experience:

• High school diploma or equivalent, plus 1 year of job-relevant work experience