Technical Support Analyst, Staff

2 months ago

McLean, United States Acclaim Technical Services Full time
Job DescriptionJob Description

Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to join our Mission Technology Division working in McLean, VA.  Seeking a motivated, career and customer-oriented Enterprise IT Support Officers (EITSO) to serve on a team of IT support professionals responsible for remote incident response.  In this role, you will use processes to streamline the receipt, triage, categorization, action, and resolution for all incoming incidents, requests, and demands.  You and your team provide daily support to the IT infrastructure and mission applications, including Tiers 0–2, which includes problem recognition, research, isolation, resolution, and follow-up steps.

RESPONSIBILITIES

  • Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands  
  • Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support
  • Providing basic user training in support of off-the-shelf applications and office products   Performing remote desktop triage and system repair using remote tools.  
  • Maintaining and updating records and tracking databases  
  • Answering questions regarding system procedures, online transactions, systems status, and downtime procedures   
  • Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems  
  • Using best practices and knowledge of internal or external business issues to improve products or services  
  • Meeting contractual performance criteria  
  • Special non-commercial systems administrator activities (access management/file transfer) may be required

REQUIRED EDUCATION & EXPERIENCE

  • Must possess an active TS/SCI clearance with polygraph.
  • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.   
  • Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.  
  • Ability to embrace diverse technical disciplines and excellent customer service skills  
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job  
  • Attention to detail, leadership, and collaborative and independent work process  
  • Demonstrated problem solving and technical skills to resolve critical IT issues.  
  • Expertise, training, and actual work experience with customer specific, systems and technologies.  
  • Must be a self-starter, work independently, and work with a clear and defined mission.  
  • Must demonstrate ability to thrive and succeed in a challenging environment.  
  • Experience providing technical support for Windows 10, Microsoft Office 2016 or later, multiple internet browsers, and standard business applications used within a business environment  
  • Knowledge of Windows Active Directory  
  • Knowledge of multiple desktop programs, configuration and debugging techniques  
  • Experience with TCP/IP and general networking issues  
  • Experience with virus scanning services; Desktop, stand-alone and laptop computing services  
  • Experience with servers, printers, and peripheral devices  
  • AA/AS and 4 years of experiences, BA/BS and 2 years of experiences, or a combination of education and work experience equivalent to 6 years. 4 additional years of experience may be substituted for a degree. 
  • Physical Requirements:   Must be able to remain in a stationary position at least 50% of the time.  
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. 
PREFFERD SKILLS:
  • Related work experience in a technical help desk position   
  • Special non-commercial systems administrator experience (access management/file transfer)   IAT Level II certification.  
  • Experience with ServiceNow ITSM & ITBM.  
  • Prior experience managing projects from low-mid complexity.  
  • ITIL® v4 Foundation, or higher, certification

Equal Employment Opportunity / Affirmative Action

ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

Powered by JazzHR

daJ9YS2sQU

  • Technical Support Analyst, Staff

    4 days ago

    McLean, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC...

  • Lead Technical Data Analyst

    1 month ago

    McLean, United States Alignity Full time

    Job Description We are seeking an experienced Lead Technical Data Analyst with expertise in Data Flux and SAS to join our team. The ideal candidate will have over 8 years of experience in technical data analysis, with a strong background in handling complex data environments. This role requires proficiency in UNIX, Python, SQL, and SAS, with the ability to...

  • Project Lead

    3 months ago

    McLean, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top...

  • Project Lead

    3 months ago

    McLean, United States Acclaim Technical Services Full time

    Job DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is...

  • Project Lead

    3 months ago

    McLean, United States Acclaim Technical Services, Inc. Full time

    Acclaim Technical Services,founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top...

  • Lead Technical Intelligence Analyst

    2 weeks ago

    McLean, United States MITRE Full time

    Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work...

  • Biometric Intelligence Analyst

    3 months ago

    McLean, United States Acclaim Technical Services Full time

    Job DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...

  • IT Analyst

    1 month ago

    McLean, United States Old Dominion National Bank Full time

    Job Type Full-time Description Position Overview: As an IT Analyst - Helpdesk Support, you will play a critical role in maintaining the efficiency and reliability of our IT systems, ensuring uninterrupted banking operations. You will be responsible for diagnosing and resolving technical issues, providing assistance to end-users, and implementing solutions to...

  • Screening and Vetting Analyst

    3 months ago

    McLean, United States Acclaim Technical Services Full time

    Job DescriptionJob DescriptionAcclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently...

  • Technical Intelligence Production

    1 month ago

    McLean, United States Smart Synergies Full time

    The ideal candidate will serve in a full-time client facing role as a production and design officer for an Intelligence Community (IC) client providing technical publication support, such as desktop publishing, copy-editing content finished intelligence; coordinating with analysts, graphic designers, cartographers, and fellow editors; and supporting the...

  • Desktop Support Analyst with Mac Experience

    4 weeks ago

    McLean, United States SolutionSavvy Full time

    Title: L2 Helpdesk Analyst (Desktop Support)Location: McLean, Virginia - HybridHere’s What You’ll Do:Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.Provide remote support over the phone using remote desktop tools.Assist employees with installation, configuration, and...

  • SQL Database Dev

    3 weeks ago

    McLean, United States ConsultNet Full time

    Sr Database/SQL Developer, Operational Support Analyst McLean, VA (2-3 days per week onsite) Long-Term Contract Job Description: Our client is growing rapidly and as such is in need of a strong Production Support and Operations/Systems Analyst with strong SQL and relational database skills to help them with the following: Identify and resolve...

  • SQL Database Dev

    3 weeks ago

    McLean, United States ConsultNet Full time

    Sr Database/SQL Developer, Operational Support Analyst McLean, VA (2-3 days per week onsite) Long-Term Contract Job Description: Our client is growing rapidly and as such is in need of a strong Production Support and Operations/Systems Analyst with strong SQL and relational database skills to help them with the following: Identify and resolve...

  • System Analyst

    4 weeks ago

    McLean, United States Collabera Full time

    Job Title: Content Systems Analyst Location: McLean, VA (Hybrid) Client: Financial Industry Duration: 06 months Overview: Content management system experience prefers acquia but open to platforms Must have a background in engineering content management. Must have system analyst background with an understanding of engineering but NOT a developer ...

  • Analyst

    3 weeks ago

    McLean, United States Tata Consultancy Services Full time

    Role: Product Analyst Should have strong Mortgage experience. Can interface between business and technical teams. Understands the end-to-end software development life cycle (SDLC). Experience in:- Requirement gathering. Process/data flow design. Technical spec design (Webservices/API). Business analysis. Translating business requirements to technical...

  • Analyst, Hotel Digital Strategy

    2 months ago

    McLean, United States Hilton Full time

    Description***This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***This is your chance to be part of the Marketing team that liaises directly with our portfolio of over 7,000 hotels globally, focused on elevating hotel's digital expertise to drive stronger consumer engagement. As an Analyst, Hotel Digital Strategy &...

  • Mission Assurance Construct Implementation Analyst

    1 day ago

    McLean, United States Sancorp Consulting LLC Full time

    Job DescriptionJob DescriptionMission Assurance Construct Implementation AnalystPosition Summary: Position Description: Mission Assurance Construct Implementation Analyst Location: On-Site and Telework (when authorized), National Capital Region Employment Category: Full-Time EmployeeTravel: YesDeployment:NoDrug screening:YesSecurity...

  • Mission Assurance Construct Implementation Analyst

    2 days ago

    McLean, United States Sancorp Consulting LLC Full time

    Job DescriptionJob DescriptionMission Assurance Construct Implementation AnalystPosition Summary: Position Description: Mission Assurance Construct Implementation Analyst Location: On-Site and Telework (when authorized), National Capital Region Employment Category: Full-Time EmployeeTravel: YesDeployment:NoDrug screening:YesSecurity...

  • Digital Forensics Engineer and All-Source Intelligence Analyst

    3 weeks ago

    McLean, United States MITRE Full time

    Digital Forensics Engineer and All-Source Intelligence Analyst Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology...

  • Senior Legislative Analyst

    3 weeks ago

    McLean, United States Sancorp Consulting LLC Full time

    Job DescriptionJob DescriptionSenior Legislative Analyst Position Summary: Position Description: Senior Legislative Analyst Location: On-Site and Telework (when authorized), National Capital Region Employment Category: Full-Time Employee Travel: Yes Deployment: No Drug screening: Yes Security Clearance: Citizenship: Active TC/SCI Must be a U.S. Citizen...