Service Manager
2 months ago
We are seeking a skilled Service Manager to lead a dynamic team. As a pivotal member of the company, you will oversee the day-to-day operations of our HVAC service department, ensuring exceptional service delivery and customer satisfaction. If you are a motivated leader with a strong technical background in HVAC systems and a passion for delivering high-quality service, we encourage you to apply.
RESPONSIBILITIES:
- Redeem planned gross profit through management of client expectations, ensuring owner satisfaction through supervision of and instruction to the assigned team of technicians and service performance.
- Responsible for managing approximately 40 accounts.
- Delegate and organize work of technicians based on the client contracts and expectations.
- Ensure cost-effective and efficient use of equipment, tools and materials while ensuring efficient field operations.
- Conduct job site visits to inspect equipment and equipment rooms; evaluate job performance and provide direction on areas of improvement in order to meet client expectations.
- Interact with owners and client representatives to develop and maintain productive, long-term relationships; complete annual evaluations with clients.
- Effectively lead assigned technicians, providing direction, training, and support needed to complete jobs; provide regular feedback on performance, address areas of needed improvement with constructive feedback, and motivate and monitor employee morale through frequent engagement.
- Ensure that client needs and complaints are promptly addressed by technicians and ensure resolution through follow-up with the technician and client.
- Support the sales team in their efforts to develop new or additional contracts with customers.
- Redeem, evaluate, or change, expenses relative to individual client contracts.
- Forecast workforce, manpower, organizational changes, vehicle requirements, and actual gross profit levels.
- Work with the service team manager and operations manager to establish guidelines to determine and assess crew size based on the client base.
- Secure customer renewal agreements.
QUALIFICATIONS / REQUIREMENTS:
- Minimum of 5 years of experience as a Service Technician, Service Manager, Project Sales Rep or Operations Manager.
- Experience managing commercial accounts and working in commercial, educational, governmental, or industrial facilities; minimum of 5 years experience preferred.
SKILLS & ABILITIES:
- Basic knowledge of HVAC service industry
- Strong understanding of account management preferred
- Proficient user of Microsoft office suite; highly proficient in the use of Excel and other software used in the service industry
- Excellent mathematical skills in order to perform the duties of this role, including but not limited to, reviewing or preparing budgets, workforce analysis, and other job-related documents
- Strong communication skills (oral and written); must be able to effectively relay information to various audience groups, including clients, managers, leadership, colleagues, and business associates; must be able to prepare professional written communications (emails, documents, etc.)
- Strong interpersonal skills; ability to foster and maintain positive working relationships with individuals internal and external to the company and from various backgrounds
- Strong leadership skills; ability to direct, train, and supervise others; ability to motivate and develop others, manage performance, and foster a collaborative team environment
- Highly collaborative and focused on sharing details routinely and consistently with team members
- Self-managing, able to work autonomously when necessary and effectively integrate with project teammates to meet deadlines and expectations
- Demonstrating a persistent optimism and the ability to navigate challenges in a way that produces value, exceeds expectations, and promotes company success
- Demonstrate the ability to approach new and demanding situations with innovation and determination
- Operate at a high level of speed and productivity, be sensitive to time and cost factors associated with their expertise, project budgets and company-wide financial goals
- Strong organization skills with the ability to self-motivate and prioritize tasks; must be able to effectively manage their own schedule with limited oversight
- Excellent analytical skills; ability to analyze data and relay trends and potential outcomes; ability to evaluate problems and identify resolutions; good negotiation skills
- Must demonstrate professionalism and tact in all interactions
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