Senior Manager

1 week ago

Boston, United States Snyk Ltd. Full time

As the Senior Manager, Customer Lifecycle Marketing, you will lead a team of two in creating strategies to increase customer engagement, onboarding, and adoption. Your focus will be on security and developer personas across Snyk’s admins and users. Your responsibilities will include customer communications, and building onboarding and adoption strategies to ensure a seamless and engaging experience for our customers.

You will work with the broader marketing team, Product Management, Technical Success, and Support teams to help customers realize the full value of Snyk’s platform- helping customers achieve their goals while unlocking other opportunities and use cases. You will leverage customer data and insights to launch highly targeted, always-on omni-channel campaigns to provide best-in-class customer experiences.

You’ll spend your time:

  • Oversee the strategy for email marketing communications, nurturing journeys, and engaging customers throughout their entire lifecycle.
  • Develop and execute a comprehensive customer onboarding and adoption strategy that addresses the unique needs of both security and developer personas, including admins and users
  • Work with Customer Success to map Snyk’s customer lifecycle stages and design and implement strategic initiatives for each stage of the customer journey
  • Collaborate with Sales, Customer Education, CS, and Product teams to lead the design and implementation of customer lifecycle programs, specifically onboarding & adoption
  • Curate and enhance onboarding content to effectively communicate product value and facilitate customer understanding.
  • Collaborate with cross-functional teams to ensure that onboarding content aligns with product updates and features.
  • Provide insights to the product team based on customer feedback to contribute to product development and improvement.
  • Influence how Snyk defines the key performance indicators (KPIs) to measure the success of customer onboarding and adoption efforts.
  • Analyze customer data and feedback to identify trends in onboarding and adoption. Use these insights to optimize processes and identify ideal customer segments for expansion.

What you’ll need:

  • Experience managing a team of direct reports
  • Proven experience in customer marketing, with a focus on onboarding and adoption strategies.
  • Strong project management and collaboration skills.
  • Familiarity with technical audiences, particularly developers and security practitioners.
  • Strong analytical skills, with an exceptional ability to derive key insights from both quantitative and qualitative data.
  • Experience in segmentation and conversion techniques; adept at quickly turning broad insights into effective actions.
  • Ability to work collaboratively in a fast-paced environment.
  • Skilled in project management, capable of managing multiple projects and excelling in prioritization.
  • Comfort with A/B testing and experimenting with new strategies; adaptability to feedback and results.
  • Experience with customer education platforms and developing in-app messaging cadences are a plus
#J-18808-Ljbffr

  • Senior IT Manager

    1 month ago

    Boston, Massachusetts, United States Boston University Full time

    Job Summary: We are seeking a highly skilled Senior IT Manager to lead our GSDM Client Services team. The ideal candidate will have a strong background in IT management, with experience in recruiting, training, and performance management.Key Responsibilities:Lead the GSDM Client Services team, including directing work, serving as a technical escalation...

  • Senior Tax Manager

    4 weeks ago

    Boston, United States Creative Financial Staffing Full time

    Creative Financial Staffing has partnered with a thriving CPA firm in Boston on their search for a Senior Tax Manager. They are a fully integrated firm providing tax, audit and accounting services to a variety of small-mid size privately held clients. The Senior Tax Manager will be responsible for:- Review partnership, corporate, individual, trust, estate...

  • Senior Project Manager

    3 weeks ago

    Boston, United States Premier Global Links Full time

    ***Please note: We are not accepting C2C (CorptoCorp) applications for this position. Applicants must be U.S. Citizens or Green Card holders and eligible to work on a W2 basis only.***Job Overview We are seeking a skilled Senior Project Manager with extensive experience in the insurance industry to join our IT Project Management Office (PMO) team. This role...

  • Senior IT Manager

    1 month ago

    Boston, Massachusetts, United States Massachusetts District Court Full time

    Key ResponsibilitiesThe Massachusetts District Court seeks a highly skilled Senior IT Manager to oversee the technical operations of our systems. The ideal candidate will have a Bachelor's Degree and experience in KACE Servicer maintenance and updates management, Windows AD Administration, and supervisory or managerial roles.BenefitsWe offer a comprehensive...

  • Senior Property Manager

    1 month ago

    Boston, Massachusetts, United States 2Life Communities Full time

    Job Title: Senior Property ManagerAt 2Life Communities, we are seeking a highly skilled and experienced Senior Property Manager to join our team. As a Senior Property Manager, you will be responsible for the overall management of our properties, including Kurlat House and Ulin House on the 2Life Brighton Campus.Key Responsibilities:Maintain full occupancy in...

  • Senior Procurement Manager

    4 weeks ago

    Boston, United States The LEGO Group Full time

    Support and implement the critical initiatives of the Creative Play Labs group. Collaborate as part of the project team to support the development to industrialization phase of our manufacturing project. Provide expert partner & supplier management Manager, Procurement, Process Engineer, Senior, Product Development, Project Management, Business Services

  • Senior Manager, Paid Media

    1 month ago

    boston, United States Planet Interactive Full time

    Planet Interactive's Cybersecurity Client is hiring for a Direct-Hire Senior Manager, Paid Media with 5+ years of experience in B2B paid-media campaign development and management located in Boston starting in September 2024In this role, the Senior Manager, Paid Media must have a background in planning, building and managing paid-media campaigns to drive...

  • Senior Manager, Paid Media

    2 months ago

    Boston, United States Planet Interactive Full time

    Planet Interactive's Cybersecurity Client is hiring for a Direct-Hire Senior Manager, Paid Media with 5+ years of experience in B2B paid-media campaign development and management located in Boston starting in September 2024In this role, the Senior Manager, Paid Media must have a background in planning, building and managing paid-media campaigns to drive...

  • Senior Manager, Paid Media

    3 weeks ago

    boston, United States Planet Interactive Full time

    Planet Interactive's Cybersecurity Client is hiring for a Direct-Hire Senior Manager, Paid Media with 5+ years of experience in B2B paid-media campaign development and management located in Boston starting in September 2024In this role, the Senior Manager, Paid Media must have a background in planning, building and managing paid-media campaigns to drive...

  • Senior Manager, Paid Media

    2 months ago

    Boston, United States Planet Interactive Full time

    Planet Interactive's Cybersecurity Client is hiring for a Direct-Hire Senior Manager, Paid Media with 5+ years of experience in B2B paid-media campaign development and management located in Boston starting in September 2024In this role, the Senior Manager, Paid Media must have a background in planning, building and managing paid-media campaigns to drive...

  • Senior Manager, Accounting

    3 weeks ago

    Boston, United States Rue Gilt Groupe Full time

    Senior Manager, AccountingWe’re looking for… As the Senior Manager, Accounting, you’ll report to the VP, Controller and have direct oversight of all aspects of SG&A accounting within our corporate accounting team. Additionally, you’ll coach, develop, and lead a team of Accountants. You’ll lean into your strategic and consultative approach to drive...

  • Senior Product Manager

    1 month ago

    Boston, Massachusetts, United States Epsilon Full time

    Job Title: Senior Product ManagerEpsilon is seeking a Senior Product Manager to support the product operational processes, product strategy development, customer requirements gathering, competitive intelligence, go-to-market activities, and sales enablement for our Customer Data Platform (CDP).This role is a team contributor and will have an opportunity to...

  • Senior Project Manager

    2 months ago

    Boston, United States TWC Phoenix Full time

    TWC Phoenix is the result of the strategic merger between The Waterproofing Company, the Nation's oldest waterproofing company, and Phoenix Bay State Construction Company, Inc., a leader in masonry construction and restoration. Together, they offer a complete suite of waterproofing, masonry construction, and restoration services throughout the Northeast.TWC...

  • Senior Project Manager

    1 month ago

    boston, United States TWC Phoenix Full time

    TWC Phoenix is the result of the strategic merger between The Waterproofing Company, the Nation's oldest waterproofing company, and Phoenix Bay State Construction Company, Inc., a leader in masonry construction and restoration. Together, they offer a complete suite of waterproofing, masonry construction, and restoration services throughout the Northeast.TWC...

  • Senior Project Manager

    5 months ago

    Boston, United States TWC Phoenix Full time

    TWC Phoenix is the result of the strategic merger between The Waterproofing Company, the Nation's oldest waterproofing company, and Phoenix Bay State Construction Company, Inc., a leader in masonry construction and restoration. Together, they offer a complete suite of waterproofing, masonry construction, and restoration services throughout the Northeast.TWC...

  • Senior Project Manager

    1 month ago

    boston, United States TWC Phoenix Full time

    TWC Phoenix is the result of the strategic merger between The Waterproofing Company, the Nation's oldest waterproofing company, and Phoenix Bay State Construction Company, Inc., a leader in masonry construction and restoration. Together, they offer a complete suite of waterproofing, masonry construction, and restoration services throughout the Northeast.TWC...

  • Senior Financial Manager

    4 weeks ago

    Boston, Massachusetts, United States Massachusetts School Building Authority Full time

    The Massachusetts School Building Authority is seeking a highly skilled and experienced Chief Financial Officer to join its senior leadership team. As the chief financial officer, you will be responsible for ensuring strong financial controls and management to support the issuance of annual grants to Massachusetts public K to 12 schools.The successful...

  • Senior Manager Business Development

    2 weeks ago

    Boston, United States WuXi AppTec Full time

    WuXi AppTec Senior Manager Business Development Boston, Massachusetts The Senior Manager, Business Development East Coast drives sales growth in close coordination with Research Chemistry Services leadership. The Business Development Manager will have an additional focus on penetrating certain assigned customers with significant growth opportunity, as...

  • Senior Manager, ESG Controller

    4 weeks ago

    Boston, United States COGS Full time

    Senior ESG Manager COGS has partnered with a multinational, multi-billion dollar revenue wholesale building material company who are looking for a Senior ESG Manager to join their team. Due to increased market demand, they are in growth mode and expanding! As a result, they have introduced a new and exciting position for the Senior ESG Manager. As the...

  • Senior Project Manager

    2 weeks ago

    boston, United States Talent Groups Full time

    NOTE: Need only locals.We are looking for a skilled IT Project Manager to join our dynamic team. This role requires someone with hands-on experience in IT environments and a proven track record in business analysis and project management.Qualifications:Minimum of 10+ years of progressive experience in IT Project Management.Proven ability to manage competing...