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CX Enablement Program Manager

1 month ago

Atlanta, United States Cypress HCM Full time

CX Enablement Program Manager


About the Team

The Customer Experience (CX) Enablement team facilitates high performance within the our Customer Experience organization through development of skills, process, and tools programs. This team partners closely with other corporate and field organizations including the global partner organization, global sales enablement, global professional services, services sales leadership, managing partner leadership, IT, and marketing. We are looking for an upbeat individual who is ready to dig in and help us get to the next level of enablement within our team’s field activation pillar.


About the Role

Our CX Enablement team is looking for a high-energy individual to join our team and support the development of our content framework program including the planning, development, roll-out, and ongoing management of processes impacting our internal customers. On our team, you work with multiple stakeholders including content topic subject matter experts and enablement audiences.


Responsibilities:

  • Apply learning taxonomy to defined and prioritized subject areas
  • Curate existing content to supply learning taxonomy
  • Work with subject matter experts to validate content and identify opportunities to enhance learning experience through creation or modification of subject content
  • Collaborate across the CX Enablement pillars to drive consistency in content framework
  • Plan, schedule and monitor project deliverables, goals and milestones
  • Manage and deliver through changing priorities


Requirements:

About You

  • Highly organized with the ability to manage multiple work streams in parallel
  • Excellent analytical, strategic conceptual thinking, planning, and execution skills
  • Ability to partner with cross-functional teams to effectively roll out new information or updates
  • Ability to prioritize work based on urgency and impact
  • Ability to work independently, with general guidance and mentorship

Basic Qualifications

  • Systems and Tools experience in Google Suite (Sheets, Slides, Docs) and High SPOT
  • Familiarity with Smartsheets or other program management tooling preferred

Other Qualifications

  • Excellent written and verbal communication skills


Compensation:

  • $36.85/hour - $49.14/hour (W2)


Req# 1460