Customer Service Representative
3 days ago
Ingram Content Group (ICG) is hiring for a Customer Service Representative to contribute to our IngramSpark team in LaVergne, TN, just outside Nashville. In this role, you will coordinate publisher relationships to increase sales and to provide accurate and timely accession of titles received from the publishers. You will be expected to make sound decisions on the account base as the situation warrants.
Do you have experience working with publishers? Have a passion for helping publishers be successful?
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram‘s business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can‘t wait to meet you
Required Qualifications:
- High school diploma or GED
- 1 year of customer/client services experience
Preferred Skills:
- Experience working with authors and independent publishers
- Experience working in complex environments with the ability to think critically
- De-escalation experience
- Social media experience
Key Responsibilities:
- Manages customer relationship interfacing with Pre-Media, Sales, Accounting, Shipping, and Production to communicate and resolve customer satisfaction issues.
- Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between LSI and publishers.
- Accurately tracks the progress of titles and provides status information to customer and/or management in a timely manner or as needed.
- Increases sales volume via clarification of special offerings to existing clients.
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access toonsite gym and basketball court for associates
- Avid reader?
- Free card registration at the Nashville Public Library
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading,and Ingram Content Group (‘Ingram‘) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram‘s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Elite Staffing Company Full timeJob Title: Customer Service RepresentativeAt Elite Staffing Company, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Interface...
-
Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States Nathan Turbeville - State Farm Agent Full timeJob OverviewNathan Turbeville - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an Account Representative, you will play a vital role in our daily business operations and customer success.Key ResponsibilitiesEstablish and maintain strong customer relationships through...
-
Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States McKesson Full timeJob SummaryMcKesson is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.Key Responsibilities:Provide exceptional customer service through phone, email, and...
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States McKesson Full timeJob Summary: As a Customer Service Representative at McKesson, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Accept inbound calls and handle customer requests with professional phone etiquette.Enter all calls in the Call Tracking System with accurate, well-documented call notes.Process credit research and...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Raising Cane's Full timeJob Title: Customer Relations RepresentativeWe are seeking a highly organized and detail-oriented Customer Relations Representative to join our team at Ingram Content Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing orders, and resolving customer inquiries in a timely and...
-
Customer Service Representative
2 months ago
La Vergne, United States Elite Staffing Company Full timeCustomer Service Representative Responsible for: Interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc May schedule field service repair calls Handles requests for...
-
Customer Service Representative
4 weeks ago
La Vergne, United States Elite Staffing Company Full timeCustomer Service Representative Responsible for: Interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for...
-
Customer Service Representative
4 weeks ago
La Vergne, United States Elite Staffing Inc. Full timeCustomer Service Representative Responsible for: Interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Pratt Industries Full timeJob SummaryPratt Industries is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.Key ResponsibilitiesProcess customer orders in a timely and...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Pratt Industries Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Pratt Industries. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing customer orders, and addressing customer inquiries and complaints.Key ResponsibilitiesProcess customer...
-
Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States Wise Staffing Group Full timeJob OverviewWise Staffing Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will play a crucial role in ensuring the smooth and efficient order management process.Key ResponsibilitiesManage order lifecycle from receipt through shipment, ensuring timely and accurate delivery.Deliver...
-
Customer Service Representative
4 weeks ago
La Vergne, Tennessee, United States Wise Staffing Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Wise Staffing. As a key member of our sales team, you will be responsible for ensuring the smooth and efficient order management process.Key ResponsibilitiesWork closely with the sales team to manage orders from receipt to shipment.Deliver exceptional...
-
Customer Service Representative
1 month ago
La Vergne, Tennessee, United States ic-ee Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at ICEE. As a key member of our Customer Service Department, you will play a crucial role in handling service calls and reporting completion details to our customers.Key ResponsibilitiesInput work order details from customers into our internal...
-
Bilingual Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Title: Bilingual Customer Service RepresentativeAt Ingram Content Group, we are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer relationships, coordinating receipt and internal processing of title materials, and providing...
-
Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeAbout the RoleWe are seeking a highly skilled and professional Receptionist to join our team at Ingram Content Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our clients and colleagues.Key ResponsibilitiesMaintain a high level of knowledge regarding all Ingram policies,...
-
Customer Service Representative
4 months ago
La Vergne, United States ic-ee.com Full timePOSITION SUMMARY The ICEE Company services a variety of food and beverage equipment for various Customers across the country. Tracking and inputting service calls and reporting completion details to the customer as they are completed is a crucial responsibility of the Customer Service Department. The CSR's primary job functions will be to handle various data...
-
Bilingual Customer Service Representative
1 month ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Title: Bilingual Customer Service RepresentativeAt Ingram Content Group, we are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our IngramSpark team, you will play a critical role in coordinating publisher relationships, increasing sales, and providing accurate and timely accession of titles...
-
Bilingual Customer Service Representative
3 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Title: Bilingual Customer Service RepresentativeJoin Ingram Content Group, a leading provider of comprehensive services for publishers, retailers, libraries, and educators, as a Bilingual Customer Service Representative. In this role, you will play a critical part in connecting people with content in all forms.Key Responsibilities:Manage customer...
-
Customer Service Representative
2 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob DescriptionIngram Content Group is seeking a highly skilled Receptionist to support our Headquarters Offices in La Vergne, TN. As a key member of our team, you will maintain a high level of knowledge regarding all Ingram policies, services, and procedures. You will demonstrate exceptional professionalism and courtesy when greeting associates, directing...
-
Customer Service Representative
4 months ago
La Vergne, United States National Distribution and Contracting Full timeNDC Inc - Customer Service Representative Location: Lavergne, TN Position Summary: This position processes customer orders and assists customers with questions and provides supporting documentation. This position also assists customers with product, shipping, and other service issues, and will: Process purchase orders (FAX - EDI - or online orders). All...
