Desktop Support Specialist

2 months ago


Plano, United States Birlasoft Full time

Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,500+ professionals, is committed to continuing the Group’s 162-year heritage of building sustainable communities.


WE are looking for Desktop L1 Support role at Plano, TX 75074.

  • Performing repairs, replacements, and upgrades to hardware components such as desktops, laptops, and printers
  • 1st level diagnoses and identification issues. First level support to attempt to resolve the incident, take remote control of system, if necessary, for incident resolution following SOPs
  • Help users to logging tickets and explain process to logging ticket.



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