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IT Support Specialist

2 months ago


Plano, Texas, United States Connection Full time
Position Overview

Connection is excited to present a remarkable opportunity for a Desktop Support Technician within our Technical Staffing division. This role is essential for providing exceptional support to our esteemed clients in the hospitality sector. The position requires on-site engagement during standard business hours.

Role Responsibilities

This position entails delivering desktop support services, which encompass equipment installations, configuration adjustments, and troubleshooting intricate issues on various devices, including Windows PCs, MACs, printers, and mobile technology. The responsibilities include:
  • Offering Tier 2 support to executive-level personnel.
  • Exhibiting outstanding customer service capabilities.
  • Collaborating effectively within a team or independently.
  • Going the extra mile to ensure client satisfaction.
  • Engaging in research and proposing viable solutions.
  • Coordinating with vendors and internal teams to resolve technical challenges.
  • Maintaining a high standard of customer service while interacting with a diverse workforce.

About Connection

At Connection, we simplify the complexities of IT by facilitating the interaction between individuals and technology. Whether it’s enhancing warehouse management, empowering teams, or safeguarding data, we are dedicated to delivering the right mix of technology solutions. Our unique team thrives on diverse backgrounds and perspectives, driving innovation and creating distinctive technology solutions.

Why Work with Us

We offer a supportive work environment and a fulfilling career path, complemented by a comprehensive benefits package. Our offerings include competitive compensation, retirement plans, health insurance, and additional resources aimed at promoting the well-being of our employees and their families. We prioritize mental health and provide access to therapy, coaching, and wellness resources. Our generous leave policy includes vacation, sick days, and additional time off for wellness and community service.

Required Qualifications
  • Proficiency in configuring Windows 7, MAC systems, and the MS Office Suite.
  • Experience with O365 and Active Directory.
  • Strong understanding of network connectivity protocols such as TCP/IP, DNS, WINS, and DHCP.
  • Exceptional troubleshooting abilities.
  • Excellent communication and customer service skills.
  • Experience supporting high-level executives.
  • Ability to manage multiple tasks and prioritize effectively.
  • Capability to work autonomously with minimal supervision.
  • Ability to perform under pressure while maintaining professionalism.