In-House Hospitality Marketing Agent

2 weeks ago

Stroudsburg, United States Exploria Resorts Full time
In-House Marketing RepresentativeFull TimeLocation: Pocono Mountain Villas by Exploria Resorts Bushkill, PAJob Summary:

The In-House Marketing Desk Agent will work with speaking to and soliciting qualified In-House guests including owners, exchangers, and renters to attend our vacation ownership presentation or owners update presentation when they arrive at the resort. The In-House Marketing Desk Agent will also be responsible for pre-booking owners arriving at the resort using branded and scripted scripts prior to their arrival to attend the Owner Update Presentation.

Responsibilities and Duties:

  • Must be motivated and interact with guests to build excitement and prepare them for the presentation.
  • Delivers a branded and scripted marketing pitch for each guest type.
  • Books qualified In-House guests for a Vacation Ownership or Owner Update Presentation.
  • Maintains the site minimum standard for tour production set by management.
  • Provides guests with site and area information upon request.
  • Remains current on all area attractions, events, and dining options.
  • Reports all negative customer experiences to management.
  • Responsible for attending all staff meetings and training, as requested by management.
  • Performs accurate accounting and reporting of all shifts details as directed by the manager.
  • Assist in booking and servicing all marketing guests.
  • Adhere to company standards and maintains compliance with all policies and procedures.

Qualifications and Skills:

  • High School Diploma or Equivalent.
  • 1 year of In-House Marketing or OPC experience is required.
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Basic mathematical skills, including the ability to calculate percentages and discounts.
  • Must be able to work flexible hours and weekends.
  • Good telephone skills and face-to-face people skills.

Required Competencies:

  • Excellent customer service skills.
  • Excellent time management skills, including the ability to organize and manage multiple priorities.
  • Ability to establish and maintain cooperative working relationships with internal and external customers.
  • Able to use sound judgment, work independently, with minimal supervision.
  • Must be able to work weekends and Holidays.

What does Exploria Resorts have to offer?Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k),Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more

RequiredPreferredJob Industries
  • Hotel & Hospitality

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