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Customer Service Specialist

2 months ago


Pleasant Prairie, United States Pleasant Prairie Logistics Full time

Job Summary:

The Customer Service Specialist interacts with the company’s drivers addressing inquiries/issues.


Training: Training for this position is in the office M-F, 6AM to 3PM.


Job Hours: Once training is completed the hours for this job will be Noon to 9PM, M-F and be 100% remote.


Duties/Responsibilities:

  • Interacts with customers via telephone or email to provide support and information on truck deliveries.
  • Fields driver questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate terminal staff.
  • Ensures that appropriate actions are taken to resolve driver problems and concerns.
  • Maintains and detailed records of driver interactions, complaints, or comments.
  • Takes detailed notes on driver accident calls and forwards to appropriate parties.
  • Work with other departments and companies to resolve driver issues.
  • Performs other related duties as assigned.