Customer Service Liaison
3 days ago
At Steel Partners LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Process and manage customer inquiries, RFQs, and orders via online portals, phone, and email.
- Work within existing ERP/CRM software platforms to ensure seamless order management.
- Communicate effectively with other departments across the organization to ensure customer needs are met.
- Maintain and implement changes to existing customer accounts to ensure accuracy and efficiency.
- Manage issues by researching the problem and resolving the matter in a timely manner.
- Update customers with order and shipping status on a regular basis to ensure transparency and satisfaction.
- Provide input to leadership to drive continuous improvement of workflows and processes.
- High School diploma or equivalent required; Associates/Bachelor's degree preferred.
- At least three years of customer service or inside sales experience.
- Microsoft suite proficiency.
- Experience working with CRM and ERP software.
- Professional and customer-focused communication skills.
- Strong attention to detail and focus on quality.
- Proven time management skills.
- Strong analytical and problem-solving skills.
We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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