Customer Service Specialist
3 weeks ago
- $16.50/hr + benefits on W2
- On-site in Racine, WI.
- 10+ month contract
Our client is a leading consumer goods and chemicals company They are looking for a Customer Fulfillment Specialist to join their team at their Racine location.
Responsibilities:
• Execute assigned tasks in a manner aligned with company and customer expectations
• Make independent judgement within the scope of authority for work governed by standard operating procedures
• Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
• Ensure proper execution of system tools to ensure the goals of order management are met
• Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
• Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
• Generate reports for analysis as requested
Minimum Qualifications:
• Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access
• The ability to communicate effectively; written and verbal
• Strong interpersonal skills
• Strong analytical and problem-solving skills
• Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
• Ability to work independently with minimum supervision
• Ability to work in a fast-paced setting
Interested? Apply today
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