Customer Service Specialist

2 weeks ago


Racine, United States eTeam Full time

Hours: 7:30 AM 4:00 PM CST with flexibility due to project demands

REQUIRED EDUCATION:

High School Diploma with 5-7 years of full-time work experience

TOP 5 REQUIRED ATTRIBUTES:

1. 2+ years experience with ERP system (Client, SAP ERP, etc)

2. 2+ years experience in a Customer Service or related role

3. Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and Access

4. Strong analytical, problem solving and interpersonal skills

5. Ability to work independently in a fast-paced environment

TECHNOLOGY PROFICIENCIES

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access (navigational use)

ERP Systems

JOB DESCRIPTION:

This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.

Responsibilities

Execute assigned tasks in a manner aligned with company and customer expectations

Make independent judgement within the scope of authority for work governed by standard operating procedures

Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.

Ensure proper execution of system tools to ensure the goals of order management are met

Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns

Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken

Generate reports for analysis as requested

Minimum Qualifications

Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access

The ability to communicate effectively; written and verbal

Strong interpersonal skills

Strong analytical and problem-solving skills

Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously

Ability to work independently with minimum supervision

Ability to work in a fast-paced setting



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