Customer Fulfillment Analyst

4 weeks ago

Racine, United States Generis Tek Inc. Full time
Job DescriptionJob Description

 

We have Contract role for Customer Fulfillment Analyst for our client at Racine, WI. Please let me know if you or any of your friends would be interested in this position.

 

Position Details:

Customer Fulfillment Analyst- Racine, WI

Location                            : Racine, WI 53403 (Onsite)

Project Duration           : 10 months

Pay Rate                            : $17/hr

 

Required Education
High School Diploma with 5-7 years of full-time work experience

Top 5 Required Attributes
1. 2+ years’ experience with ERP system (Salesforce, SAP ERP, etc)
2. 2+ years’ experience in a Customer Service or related role
3. Proficient with MS Office Suite including Word, Excel, Outlook, Teams and Access
4. Strong analytical, problem solving and interpersonal skills
5. Ability to work independently in a fast-paced environment

 

Technology Proficiencies

·         MS Outlook

·         MS Word

·         MS Excel

·         MS Access (navigational use)

·         ERP Systems

 

Job Description
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.

 

Responsibilities

·         Execute assigned tasks in a manner aligned with company and customer expectations

·         Make independent judgement within the scope of authority for work governed by standard operating procedures

·         Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.

·         Ensure proper execution of system tools to ensure the goals of order management are met

·         Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns

·         Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken

·         Generate reports for analysis as requested

 

Minimum Qualifications

·         Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access

·         The ability to communicate effectively; written and verbal

·         Strong interpersonal skills

·         Strong analytical and problem-solving skills

·         Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously

·         Ability to work independently with minimum supervision

·         Ability to work in a fast-paced setting

 

Location: Onsite Critical, Racine
Hours: 7:30 AM – 4:00 PM CST with flexibility due to project demands
Interview Format: Video Interview with two parties.

 

 

About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.

 

Company DescriptionAt Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.Company DescriptionAt Generís Tek we are constantly evolving to help talented professionals map their careers. We provide a competitive, fast-paced environment that promotes open communication to form a long term relationship built on mutual understanding, respect and trust. We at Generís Tek very highly value our relationship with our consultants. What sets us apart is the high level of service we provide to our clients after each employee is placed. Our dedicated professionals help you in reaching your career objective. Let’s connect and realize your goal.

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