Fraud Mitigation Specialist

DescriptionExcite is a relatable, jean-wearing, highly-caffeinated, value-based community credit union. We believe in giving everyone a chance to build a financially stronger future so that together we can build a stronger community.The Fraud Mitigation Specialist is responsible for leading, developing, and implementing effective fraud detection or control strategies designed to mitigate fraud loss, while simultaneously minimizing negative Member impact. This role works closely with the Compliance Specialist related to fraud prevention and risk mitigation. The Specialist participates and makes recommendations to Risk Management and Operations to balance fraud and risk controls with Member services and Member needs. The Specialist possesses excellent teamwork and essential communication skills; impacts asset retention and operation cost reduction; ensures containment through the effective resolution and management of fraud activities; reduces potential or additional losses to the credit union through timely report management and analysis.We offer:Competitive Pay ($28 - $30 per hour depending on experience)Comprehensive benefits planRetirement plan with matching contributionWellness, and Well-being programsFinancial education and planningOpportunity for professional development and continuing education allowanceTeam member loan discountsAnd so much moreEssential Duties and Functions: (include but are not limited to)Maintain loss and fraud prevention program, which includes report management, review, and analysis; investigation, and implementation of appropriate and of timely action to appropriately mitigate risk related to identity theft; new account fraud; debit card fraud; check, wire, and ATM fraud; kiting; and/or exception reports generated by the Chex SystemsReview and respond to system and to manual fraud alerts; intercept the fraud before it occurs; or mitigate its occurrenceMonitor electronic fund transfers and wires; cash deposits, currency transaction reports, and any other modes of deposit or of withdrawals to detect questionable patterns of activities to prevent fraud or subsequent action of the credit unionAnalyze account transaction history to determine appropriateness of the transaction(s)Review and analyze fraud events; develop reports of trends; and alert management to new or to shifting of fraud methodologiesReview reports for potentially fraudulent transactions; manage calls with fraud issues from operational departments; investigate leads from internal and external sources, with proper follow-up and documentationUse strong attention to detail when modifying and/or revoking access related to fraud mitigationComplete information requests and fraud tasks for assigned cases. Provide superior Member service to both internal and external customersAnalyze losses to identify fraud trends, and provide recommendations to adjust parameters or fraud detection systems to managementParticipate with work groups, partner with other business units, and/or financial institutions as needed. Act as a subject matter expert to provide guidance and directionCreate and manage a database of all fraud data, and ensure integrity of data. Creatively approach complex reporting requestsDevelop and prepare weekly, monthly, and quarterly metrics reporting for managementContinuously strive to improve the reporting process through innovative technologyAssist management to identify and to recommend workflow improvements and efficiencies based on reporting metricsReport any significant policy violations or criminal acts, as appropriateAssume responsibility for reviewing and for updating security and fraud prevention proceduresDisseminate customer fraud alert information for review to appropriate departments and executive staff, which is received by CUNA, Financial Crimes Enforcement Network (FinCen), the secret service, and other agenciesBack up Compliance Specialist as neededPerform special tasks and projects as assignedPerform other duties as assignedRequirementsHigh School Diploma or EquivalentAbility to review information from multiple sources, aggregate information into a clear understanding of circumstances and exercise sound judgment and analytical thinking to draw conclusions and make decisionsMinimum two (2) years experience in preventing fraud or in monitoring suspicious activitiesDemonstrated strong working knowledge of banking back office operations such as automated clearing house (ACH), check, wire, and debit cardDemonstrated ability to be fiscally responsibleDesired Experience and EducationBachelors Degree in Business Administration, Accounting, or related disciplineKnowledge of Fiserv DNA#J-18808-Ljbffr

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