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Carrier Account Manager

3 months ago

Irving, United States Lotte Global Logistics North America (LGLNA) Full time

About Lotte Global Logistics

Since 1996, LGL has expanded continually into a comprehensive logistics company by accumulating operational know-how on land, sea and in the air. Today, we operate logistics networks throughout the world. We utilize superior IT services to provide wide-ranging customized logistics services, such as courier, land transportation, 3PL, harbor logistics and international logistics.

LGLNA is a growing business that requires a skilled and engaging 3rd party warehouse management operator to support our rapidly expanding organization. The right candidate will thrive in a fast-paced and multi-site environment. S/he enjoys collaborating with all company team members, is skilled in candidate screening and management, inbound, outbound, communication with internal colleagues and customers. We’re looking for an experienced warehouse professional who will partner with our customer to support and develop our fast-growing business


Carrier Account Manager

This role will be responsible for building, managing, and growing the pricing existing customer/ carrier relationships, including managing all client communications in a timely manner, assisting customers as needed, and ensuring all customers’ needs are met.


Job Type: Full-time


Responsibilities:

  • Build, nurture and grow existing customer/ carrier relationships, including managing all client communications in a timely manner, assisting customers as needed, and ensuring all customers’ needs are met. relationships.
  • Solicit additional freight opportunities from current customers.
  • Assist to manage all account communication in a timely and professional manner.
  • Provide useful and timely pricing updates.
  • Actively manage to follow up of opportunities within existing accounts.
  • Assist to source capacity to meet customer needs.
  • Complete pricing requests and customer bids. • Provide creative solutions for complex transportation situations as they arise.
  • Work directly with operations to support customer accounts.
  • Utilize company resources to identify cost and service requirements are being met.
  • Assist Sales Representatives in obtaining rates for Intermodal/Drayage load opportunities.
  • Provide service updates between the sales department, customers, and carriers.
  • Assist with Intermodal/Drayage pricing based on customer requirements.
  • Create and manage strong relationships with Intermodal/Drayage carriers.
  • M-F 8-5, no weekends

Experience:

  • Previous experience as a Drayage Account Manager or Operations Representative (or similar experience).
  • A direct, empathetic communicator.
  • Excited to deliver high-quality customer success at a fast pace.
  • Comfortable with fast-paced growth.



Benefits:

· 401(k) matching

· Dental insurance

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

Supplemental pay types:

· Salary plus incentive based on performance.

Education:

· Bachelor's (Preferred)