Telecom Field Engineer

2 weeks ago


Addison, United States Yoh, A Day & Zimmermann Company Full time

Telecom Field Analyst

Contract to Hire

Addison, TX (50% travel)


Duties & Responsibilities

Installs, configures, and maintains the organization's infrastructure objects, e.g., routers, ports, switches, and firewalls

Has knowledge of LAN/WAN

Installs, configures, and troubleshoots analog, digital, and VOIP telecom infrastructure

Experience with Nextiva strongly preferred

Ability to react quickly to outages and provide connectivity solutions for events in adverse weather conditions

Monitors switches, firewalls, and SD-WAN devices for bandwidth usage, outages, and throughput

Assists in developing documents, diagrams, policies, and procedures, and assist in training

Provides weekly status reports on projects and outages

Works within a team environment, typically with guidance from the information security team, project lead, or manager

Assign and prioritize tasks to the technicians using Service Desk (Zendesk) software and monitor the distribution of workload

Conduct site surveys and liaise with the user community to ascertain their Telecom needs

Escalate unresolved Telecom issues to senior IT staff by providing concise descriptions and supporting information

Lead Telecom projects related to setting up new sites, upgrading infrastructure, and refresh equipment

Enforce Quality Assurance by reviewing the documented resolutions of other techs in the Service Desk software

Interface and Manage Telecom Vendors to resolve Telecom-related issues and system upgrades

Handle escalated customer service issues (ISP and Weave) efficiently keeping customer satisfaction high

Use of Telecommunications provisioning software and Nextiva to administer moves, adds, and changes on end users' phones, VoIP phones, Voice Mail, and Fax Systems

Coordinate and manage the relocation and new staff setup for all voice-related services; deliver, set up, and configure phone instruments as needed


Requirements

Bachelor's degree

5+ years in network operations with progressive responsibility

CCNA certification or higher is preferred

Experience with Avaya, Nextiva, RingCentral, VBC, or Dialpad preferred.

Technical expertise with networking components and procedures, firewalls and network security, and network monitoring tools.

Datacenter, campus, and edge networking

Knowledge of multi-VLAN, Next Generation Firewalls, SD-WAN, Spanning Tree, and wireless networking

Mid-level knowledge of network and computer technologies.

Strong work ethic and multi-tasking ability.

Able to work unsupervised but utilize direction, supervision, and training effectively

Excellent analytical problem-solving and decision-making abilities

Strong written and verbal communication skills

Understanding of standard concepts, practices, and procedures within networking


#nextiva #avaya #voip


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