Office Clerk/Administrative Assistant

2 weeks ago


Irving, United States Mastech Digital Full time

Title: Office Clerk/Administrative Assistant

Location: Irving, TX ( Hybrid )

Duration: 2.5 years


REQUIRED SKILLS:

• Excellent interpersonal, communications, analytical problem solving and critical thinking skills.

• Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision.

• Excellent computer skills, including a working knowledge of Google /Gmail, GSuite, Windows, Excel, Word, Outlook and Adobe PDF files.

• Multitasking,

• Strong customer service skills (speaking on the phone in a professional manner)

strong professional writing skills

DESIRED SKILLS

• Good working knowledge of wireline and wireless process and systems

• Ability to read and understand department specific material

JOB DUTIES:

• Monitor various Security related email boxes investigating and responding to customer and employee questions, concerns and allegations of violations of the Code of Conduct and the law

• Perform duties as required and/or work on assigned projects as directed by supervisors or manager

• Handle escalated issues from an analyst, supervisor, or manager in a courteous, professional and expeditious manner.

• Escalate issues to analyst or management team as appropriate

• Follow established processes and procedures and use department Job Aid to find solutions to problems

EDUCATION/CERTIFICATIONS:

• Associate degree, bachelors degree, or equivalent work experience.

• Position requires strict adherence to confidentiality as well as protecting the identity of callers, clients, as well as company assets



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