Linux Support Engineer

3 weeks ago

Denver, United States STAND 8 Technology Services Full time

STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.

The Linux Support Engineer will partner with leadership on day-to-day operations, including VM deployment, OS access tickets, OS/VM troubleshooting, ESXi configuration, SOX auditing, and performance troubleshooting. Working within an agile framework, updating tickets in Jira/SNOW, collaboration with cross-functional business leaders and partners, to provide "best in class" support for our local stations and global enterprise customers.

Responsibilities

Team

  • Develop & maintain engagements with Infrastructure Engineering, MSP resources, facility support, vendors, and Application teams to provide end-to-end delivery and support of appropriate infrastructure solutions.
  • Provide level 1/2 operational support for ticket completion, incident management and problem management resolution, on-call activities
  • Demonstrate a dedication to building and maintaining a stable, high-performance technical environment

Client management

  • Partner with Business & client teams in building/articulating technical requirements and recommendations
  • Strong customer service skills and unfailing professionalism
  • Partner closely and collaborate enthusiastically with both clients at the local facilities and peers across O&T
  • Track timelines, manage priorities and schedules, and set client expectations
  • Partner with Business Engagement team to capture technical requirements, provide solutions and ensure resources are available to hit required timelines

Monitoring and Security

  • Collaborate closely with the cyber security team to build repeatable systems with security best practice and hardening
  • Preferred familiarity with PCI and SOX procedures and controls

Requirements

  • B.S. degree in an Information Technology related technical discipline or 4+ equivalent practical experience
  • Must be willing to work evenings, overnights, weekends, holidays
  • Experience for management/build/troubleshooting of virtualization/OS technologies, specifically VMware & Windows & Linux
  • Experience with OS/HW level monitoring and performance management
  • Working knowledge on networking protocols, routing, network topology
  • Manage and implement automated operational tasks to improve reliability and standards
  • Some scripting experience. Ex: Python, Ansible, Shell, PowerShell, GIT, Tower, and CI/CD methodologies
  • Familiar with agile methodologies working in JIRA based sprint structures

Preferred qualifications

  • Familiar with Block/File/Object storage technologies
  • Familiar with backup technologies, recovery scenarios, high availability designs and solutions
  • Familiar with ServiceNow or other ITSM related toolsets

Additional Details

The base range for this contract position is $35 - $45/per hour, depending on experience.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at and reach out today to explore opportunities to grow together

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