Information Technology Help Desk Analyst

4 weeks ago


McKinney, United States Quality Collision Group Full time

Why Join Quality Collision Group?


Top-5% Benefits Plan in America: Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. Enjoy the industry’s best health plan with $0 co-pays, $0 deductible and $1 prescriptions, along with an industry-leading 401(k) match. We are committed to continually investing in our teammates.


Earning Potential: With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.


Lowest turnover rate in the industry: We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.


Supportive Team Culture: Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference.


Job Summary


Provide technical support to clients experiencing computer and network hardware and software issues. Escalate unresolved queries, track, route, and redirect problems to appropriate resources. Utilizes excellent customer service skills and follows up to provide feedback after seeing problems through to completion. Record proper Asset and Inventory management tracking and documentation, respond to queries, isolate problems, troubleshoot issues, and process improvement.


Responsibilities Essential Functions


  • Manage Active Directory
  • Install/replace hardware/software
  • Utilize CCC/CCCOne
  • Image new computers
  • Support Microsoft Office Suite
  • Administer Microsoft Exchange
  • Use Monday.com for project tracking
  • Ensure network security
  • Triage and prioritize issues
  • Perform remote troubleshooting
  • Maintain asset/inventory records
  • Document procedures and solutions
  • Collaborate on process improvements
  • Provide end-user training/support
  • Stay updated on industry trends



Qualifications


  • Strong interpersonal Skills.
  • Patient, empathetic and passionate.
  • Organized, process driven and focused on details.
  • Desire to take on a new challenge.
  • 2+ Years of experience required.
  • Valid Driver’s License required.
  • Excellent written and verbal communication.
  • Committed to professionalism.
  • Ability to work independently or part of a team.
  • Strong problem-solving skills


Benefits


  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays, Vacation & Sick Days
  • Uniforms
  • 401(k) with employer match
  • Paid Training


  • McKinney, United States Quality Collision Group Full time

    Why Join Quality Collision Group?Top-5% Benefits Plan in America: Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. Enjoy the industry’s best health plan with $0 co-pays, $0 deductible and $1 prescriptions, along with an...


  • McKinney, United States Segway Full time

    Essential Job Responsibilities:Identifying, communicating and helping to correct errors made by system users.Checking to ensure that all accesses are up to date, in real-time.Providing a central point of contact for all change requests and system alterations to business applications.Creating and updating training manuals, policies, and...


  • McKinney, United States Segway Full time

    Essential Job Responsibilities:Identifying, communicating and helping to correct errors made by system users.Checking to ensure that all accesses are up to date, in real-time.Providing a central point of contact for all change requests and system alterations to business applications.Creating and updating training manuals, policies, and...

  • Help Desk Support

    1 month ago


    McKinney, United States StatLab Full time

    General SummaryThe responsibility will be to ensure proper computer support so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may...


  • McKinney, Texas, United States NTT DATA Full time

    Req ID:288385NTT DATA Services is dedicated to attracting outstanding, innovative, and enthusiastic professionals who aspire to develop their careers with us. We are proud to foster an inclusive, adaptable, and forward-thinking workplace.We are currently seeking an Information Security Analyst to become a vital member of our team.Key Responsibilities:As an...

  • QA Analyst

    2 months ago


    Mckinney, United States BNS International Inc Full time

    Job Description Job Title: QA Analyst Duration: Fulltime job, 40 hours per week Pay/Salary: $113,194.00 year Number Of Positions: 5 Posting Date: 01/23/2024 Location: BNS INTERNATIONAL INC4461 ALMA ROAD, SUITE #100, MCKINNEY, TX 75070 Job DescriptionAnalyze and define system problems. Define testing standards and solutions by evaluating procedures and...

  • Business Analyst

    4 days ago


    Mckinney, United States NTT DATA Full time

    Req ID: 296172 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business Analyst to join our team in McKinney, Texas (US-TX), United States (US).Responsibilities:- Perform discovery...

  • Business Analyst

    6 days ago


    McKinney, United States NTT DATA Services Full time

    Req ID: #NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Business Analyst to join our team in McKinney, Texas (US-TX), United States (US).Responsibilities:- Perform discovery and...

  • Business Analyst

    4 days ago


    McKinney, United States NTT DATA Services Full time

    Req ID: 296172  NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Analyst to join our team in McKinney, Texas (US-TX), United States...

  • Front Desk

    2 months ago


    McKinney, United States FIT BODY FAMILY BOOT CAMP LLC Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsFree food & snacksHealth insurancePaid time offTraining & developmentWellness resourcesBenefits/PerksCareers Advancement OpportunitiesFlexible SchedulingCompetitive CompensationJob SummaryWe are seeking a friendly and organized Front Desk Associate to join our team! As the Front Desk Associate, you...


  • McKinney, United States GenNext Learning LLC Part time $15 - $20

    Job DescriptionJob DescriptionWe are seeking a reliable and organized Front Desk Receptionist and Administrative Assistant to join our team at GenNext Learning LLC. This role is integral to creating a welcoming environment for students and parents while ensuring smooth day-to-day operations. If you have excellent communication skills, a knack for...


  • McKinney, Texas, United States Globe Life Inc. Full time

    Job Title: Agile Technical Analyst II - Salesforce (Hybrid)Globe Life Inc. is a dynamic and innovative company that empowers its employees with the support and opportunities they need to succeed at every stage of their career. Our thriving community offers ample room for professional development, increased earning potential, and a secure work...


  • McKinney, United States The Ladders Full time

    Job Description At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative...

  • Help Desk

    3 months ago


    McKinney, United States EON Applications, Inc. Full time

    Job DescriptionJob DescriptionEON Applications, a leader in Business Solution Software is looking to expand its helpdesk/software support team for our AcquireTM Applicant Tracking software unit.We seek technicians with strong interpersonal skills capable of multi-tasking and working in a fast paced environment. Position requires candidate’s posses both...


  • McKinney, United States Globe Life And Accident Insurance Company Full time

    Enterprise Data Governance Analyst II var a 2 aconfig = a 2 aconfig || {}; a 2 aconfig.onclick = 1; Category. Information Security. Job Location 3700 S. Stonebridge Dr., Mc. Kinney, Texas. Tracking Code 15826 Position Type. Full-Time/ Regular. At Glo Analyst, Enterprise, Data, Business Partner, Technology, Program, Information


  • McKinney, United States The Ladders Full time

    Job Description At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment. We take pride in fostering a caring and innovative...


  • McKinney, United States Globe Life Inc. Full time

    Enterprise Data Governance Analyst II Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work...


  • McKinney, United States Globe Life Inc. Full time

    Agile Technical Analyst II - Salesforce (Hybrid) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure...


  • McKinney, United States Globe Life Inc. Full time

    Agile Technical Analyst II - Salesforce (Hybrid) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a...


  • McKinney, Texas, United States Globe Life Inc. Full time

    At Globe Life, we prioritize empowering our workforce with the necessary support and opportunities to thrive at every phase of their careers. Our vibrant and evolving community provides significant avenues for professional growth, enhanced earning potential, and a stable work environment.We take pride in cultivating a compassionate and innovative culture...