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Information Technology Field Technician

3 months ago

New York, United States Gotham Technology Group Full time

Title IT Field Analyst (Network)

Duration: FTE/Permanent

Location: onsite 5 days a week at clients in NY (company car provided)

Position is daily remote field work M-F and will require on site visits for training and special projects as needed


Salary Up to 67k

Industry: Non Profit


ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Visit various office locations throughout the 5 boroughs of NYC to deliver, install and troubleshoot on-site technical issues.
  • Familiarity with general end user device and wiring troubleshooting. MS Office Suite, Windows 10 to latest, Windows Active Directory (AD), Network Wiring, Printer/Copier support, Desk Phone, Remote and in-person support, ticketing system, Wifi
  • Cisco a plus
  • Ability to take initiative and be proactive in resolving issues using standardized practices.
  • Provide technical support to users throughout the agency as it relates to specific hardware/applications issues
  • Ideal candidate will have good soft skills in order to attend to incoming phone calls and email messages for support when not visiting locations. Track issues via department tracking system.
  • Responsible for Active Directory maintenance (add users, change passwords etc.)
  • Experience supporting standard desktop applications (MS Office, MS Windows), internet browsers


REQUIRED EDUCATION AND EXPERIENCE

  • Driver’s license and comfortable driving company vehicle in and around New York
  • Technical degree or Certifications preferred in related field
  • 1-2+ years’ experience directly related to the duties and responsibilities specified