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Director of Information Technology and Infrastructure
2 months ago
The Institute for Family Health is seeking a highly skilled and experienced IT Director to lead our technology team and drive the strategic direction of our IT infrastructure. As a key member of our leadership team, you will be responsible for ensuring the resiliency, security, and high availability of our IT systems and services.
Key Responsibilities- Develop and implement IT strategies that align with the organization's goals and objectives.
- Lead a team of engineers, developers, and system administrators to design, implement, and maintain our IT infrastructure.
- Manage the procurement and deployment of IT hardware and software, as well as the outsourcing and cloud-based service arrangements.
- Oversee the management of annual capital spending to ensure timely refreshes of network, storage, and server hardware, as well as software ordering and renewals for infrastructure and assigned applications.
- Provide direct oversight to a team of engineers, developers, and system administrators, and supervise the manager of helpdesk analysts and technicians.
- Coach, mentor, and manage the performance and professional development of team members, establishing and tracking goals and ensuring that skills continue to evolve to meet the needs of job functions.
- Establish and monitor effective controls for the processes and functions performed by infrastructure teams.
- Lead initiatives and necessary upgrades, maintenance, and migrations for the Institute's entire environment and business applications.
- Serve as the primary point of contact for planning new Institute initiatives that require information technology infrastructure planning and implementation.
- Build successful stakeholder relationships with key leaders in patient care, administration, research, and education to understand their IT needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
- Ensure effective internal and external communication regarding system and network outages, upgrades, and new initiatives.
- Associate or bachelor's degree in a technical field or a relevant combination of education and technical experience.
- At least 10 years of experience working in an enterprise technology environment.
- 5 years of team management and supervision experience.
- 2 years of accountability for the resiliency, security, design, and high availability of enterprise information technology resources.
- Experience supporting healthcare organizations and the Epic Electronic Health Record is preferred.
- CCNA certification is required.
- CCNA/P Voice, CCNP Route and Switch, and VMWare VCP certifications are preferred.
- Familiarity with electronic health records (EHR) technology is preferred.
The Institute for Family Health is a non-profit organization dedicated to providing high-quality, patient-centered primary health care in communities historically neglected due to racism and poverty. We leverage health information technology to achieve our mission and are early adopters of innovative solutions. Our Electronic Health Record ranks in the top 90% for overall satisfaction of all healthcare organizations participating in the KLAS Arch collaborative.
We offer a generous, comprehensive, and competitive range of benefits and perks to our staff, including medical, dental, and vision coverage, generous paid time off, an employer-sponsored retirement plan, and tuition assistance and reimbursement.
