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Desktop Support Manager

4 months ago

New York, United States IT Accel Full time
Job DescriptionJob Description

Desktop Support Manager
On site NYC


Responsibilities:

  • Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development.
  • Provide hands-on desktop support for hardware, software, and network-related issues, ensuring timely resolution and minimal disruption to user productivity.
  • Troubleshoot and resolve escalated technical issues, utilizing advanced diagnostic tools and techniques.
  • Administer desktop systems and applications, including installation, configuration, and maintenance.
  • Perform routine system upgrades and patches to maintain system integrity and security.
  • Maintain accurate documentation of desktop configurations, procedures, and troubleshooting steps.
  • Generate reports on desktop support activities, including ticket resolution metrics, performance trends, and user feedback.

Qualifications:

  • Experience managing a small desktop support team.
  • In-depth knowledge of desktop hardware, operating systems (Windows, macOS, Linux), and productivity applications (Microsoft Office, Adobe Creative Suite, etc.).
  • Strong troubleshooting skills and the ability to diagnose and resolve complex technical issues.

 

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, disability, or any other legally protected status.

Company DescriptionIT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world’s most respected corporations.Company DescriptionIT Accel, Inc. is a New York-based IT placement firm committed to the development of contract and permanent technology professionals. Our placement services provide top IT executives, IT managers, and technical professionals to some of the world’s most respected corporations.