Customer Account Specialist

2 weeks ago

Livonia, United States Cabinetworks Group Full time

Our people are the life of this company. Together, we build life into the kitchen.

We are a nationwide team, designing and manufacturing the most comprehensive choice of kitchen cabinets in the U.S. Our people pride themselves on genuine collaboration, working to deliver a seamless, integrated, quality experience to anyone and everybody. Our shared purpose is to bring the kitchen to life — the place where people spend such a meaningful part of their personal and family lives, and the true heart of any home. This is why your career with our company can be so satisfying, rewarding and worthwhile.

Cabinetworks Group is looking to add customer focused team members to help support our clients in our corporate headquarters

What we offer:

  • Competitive pay based on experience
  • A real TEAM environment
  • Great benefits with little waiting time
  • 401k matching
  • Paid time off
  • 3 months of in-office training to all new associates to ensure they are set up for success
  • Ability for Fridays remote after training is completed
  • This is not your typical call center- Your day will consist of answering calls, emails, entering orders and supporting our customers to further grow their business


JOB SUMMARY FOR THE CUSTOMER ACCOUNT SPECIALIST:

Answering calls, chats and emails in a fast-paced environment to assist our customer’s challenges, training needs, and general support. Manage the customer’s complete order lifecycle from lead recognition to referral. Responsible for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES OF THE CUSTOMER ACCOUNT SPECIALIST:

  • Communicate with customers via phone/email/chat and build the relationship through high levels of service.
  • Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.
  • Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally
  • Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.
  • Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level


QUALIFICATIONS FOR THE CUSTOMER ACCOUNT SPECIALIST:

  • High School diploma or equivalent. Associates or bachelor’s degree preferred
  • 3+ years of work-related experience in account management or customer support environment desired
  • Cabinet or related industry experience is a bonus


SKILLS & ABILITIES FOR THE CUSTOMER ACCOUNT SPECIALIST:

  • Ability to work in a fast-paced environment
  • Outstanding Customer Service skills
  • Strong communication skills, both verbal and written
  • High sense of urgency and adaptability
  • Ability to multitask effectively
  • Willingness to learn our industry and systems
  • MSOffice Suite Proficient

PHYSICAL REQUIREMENTS:

  • Sitting for Extended Periods: The nature of the job involves sitting at a desk or workstation for extended periods while performing administrative tasks, using a computer, and engaging in various in-office activities.
  • Computer Use: Proficient use of a computer, including typing, mouse manipulation, and viewing a computer screen for extended periods is essential.
  • Manual Dexterity: Ability to use office equipment such as phones, photocopiers, fax machines, and printers. This may require fine motor skills and dexterity.
  • Lifting and Carrying: Occasional lifting and carrying of office supplies, documents, and other materials, typically not exceeding a certain weight limit (e.g., 20 pounds).
  • Mobility: Ability to move within the office environment to access filing cabinets, printers, and other office equipment.
  • Communication: Clear verbal and written communication skills to interact effectively with colleagues, clients, and other stakeholders directly in person or via electronic communication.
  • Visual Acuity: Ability to read printed and electronic documents, as well as distinguish colors, for tasks such as proofreading and reviewing documents.
  • Multitasking: The ability to handle multiple tasks simultaneously and prioritize work effectively, which may require mental agility and adaptability.

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