Ecommerce Lifecycle Specialist

1 month ago

Houston, United States Four Leaf Rover Full time

The Lifecycle Specialist serves as the vital link between our Customer Success and Marketing teams. This role is responsible for identifying and communicating customer issues, providing necessary training, and implementing initiatives that drive customer satisfaction and loyalty. The ideal candidate is passionate about crafting exceptional customer experiences, turning leads into loyal, repeat buyers, and continuously fine-tuning strategies based on data analysis.

Key Responsibilities:

  • Journey Mapping: Use customer journey mapping tools to visualize and improve the steps customers take when interacting with our brands.
  • CX Systems Analysis: Review and pull insights from CX systems' analytics and data to inform decision-making and strategy.
  • Proactive Implementation: Implement changes that anticipate and address customer questions, needs, and complaints.
  • Customer Segmentation: Segment customers and audiences into meaningful groups to tailor experiences effectively.
  • Team Leadership: Lead and support customer support teams, ensuring they are motivated and aligned with our customer-centric values.
  • Customer Satisfaction: Identify opportunities to enhance the customer experience and implement initiatives to deliver exceptional service consistently.
  • Liaison: Serve as the primary connection between the Customer Success and Marketing teams, ensuring clear and efficient communication of customer issues.
  • Training & Development: Provide training to Customer Success agents to ensure they consistently uphold our company’s values, personality, and standards.
  • Performance Monitoring: Regularly monitor and analyze Customer Success agent performance, conducting 1:1 meetings and reporting trends and feedback.
  • Complaint Resolution: Ensure the prompt resolution of customer complaints, particularly those with reviews of 3 stars or less, including Okendo, to improve overall customer satisfaction.
  • SOP Management: Ensure all Standard Operating Procedures (SOPs) are up-to-date, accurate, and proofed by marketing team members, creating new SOPs as business needs evolve.
  • Customer Feedback: Analyze data from post-purchase surveys and NPS to identify and implement improvements in the customer experience.
  • Data-Driven Improvements: Use customer data to identify patterns of customer erosion and opportunities for reduction, reporting trends or patterns in customer drop-off.
  • Brand Understanding: Deeply understand the Four Leaf Rover and Dogs Naturally brands, including their messages and motivations.


What We’re Looking For:

  • A proven passion for crafting exceptional customer experiences, with a track record to match.
  • Expertise in turning leads into loyal, repeat buyers.
  • Strong analytical skills, with a commitment to perpetual improvement through data analysis.


About Us:

At Four Leaf Rover, we're dedicated to delivering exceptional experiences to our customers. Our brands, Four Leaf Rover and Dogs Naturally, are built on a foundation of trust, quality and customer-centric values. We're looking for a passionate and driven Customer Experience Specialist to join our team and play a crucial role in enhancing our customer journey.


Why Join Us?

  • Be a part of a company that values customer satisfaction above all.
  • Work in a collaborative and supportive environment where your insights and initiatives drive real change.
  • Opportunities for professional growth and learning within a fast-paced, dynamic industry.

  • Ecommerce Lifecycle Specialist

    1 month ago

    houston, United States Four Leaf Rover Full time

    The Lifecycle Specialist serves as the vital link between our Customer Success and Marketing teams. This role is responsible for identifying and communicating customer issues, providing necessary training, and implementing initiatives that drive customer satisfaction and loyalty. The ideal candidate is passionate about crafting exceptional customer...

  • Ecommerce Lifecycle Specialist

    1 month ago

    Houston, United States Four Leaf Rover Full time

    The Lifecycle Specialist serves as the vital link between our Customer Success and Marketing teams. This role is responsible for identifying and communicating customer issues, providing necessary training, and implementing initiatives that drive customer satisfaction and loyalty. The ideal candidate is passionate about crafting exceptional customer...

  • Ecommerce Lifecycle Specialist

    3 weeks ago

    Houston, United States Four Leaf Rover Full time

    The Lifecycle Specialist serves as the vital link between our Customer Success and Marketing teams. This role is responsible for identifying and communicating customer issues, providing necessary training, and implementing initiatives that drive customer satisfaction and loyalty. The ideal candidate is passionate about crafting exceptional customer...

  • Ecommerce Operations Specialist

    2 weeks ago

    Houston, Texas, United States Kforce Technology Staffing Full time

    Ecommerce Administrator Job DescriptionKforce Technology Staffing is seeking an experienced Ecommerce Administrator to join our team in Houston, TX.Key Responsibilities:Technical Support: Ensure the security and scalability of e-commerce platforms, including managing and optimizing technology.Customer Service: Provide excellent customer service, manage...

  • Shopify Solution Architect

    3 weeks ago

    Houston, United States Birlasoft Full time

    Job Title: Shopify Solution ArchitectTotal Exp : 12+ YearsLocation: Houston, TX (2 days onsite) Job Description:We are seeking a highly experienced Shopify Architect to lead the technical architecture, design, and execution for Hi-Tech business, an innovative eCommerce platform for gaming accessories. The successful candidate will be responsible for...

  • Shopify Solution Architect

    1 month ago

    Houston, United States Birlasoft Full time

    Job Title: Shopify Solution ArchitectTotal Exp : 12+ YearsLocation: Houston, TX (2 days onsite) Job Description:We are seeking a highly experienced Shopify Architect to lead the technical architecture, design, and execution for Hi-Tech business, an innovative eCommerce platform for gaming accessories. The successful candidate will be responsible for...

  • Shopify Solution Architect

    1 month ago

    Houston, United States Birlasoft Full time

    Job Title: Shopify Solution ArchitectTotal Exp : 12+ YearsLocation: Houston, TX (2 days onsite) Job Description:We are seeking a highly experienced Shopify Architect to lead the technical architecture, design, and execution for Hi-Tech business, an innovative eCommerce platform for gaming accessories. The successful candidate will be responsible for...

  • ECommerce Marketing Assistant

    3 weeks ago

    Houston, United States Tyndale Company Full time

    Job Description Job Description The Tyndale Company, an 8x Top Workplace winner in PA/3x winner in TX and proud women owned business is hiring an Online Retail Marketing Assistant! This detail-oriented individual will support our retail website. You will be involved in all areas of support, to ensure a smooth and positive experience for our customers. This...

  • Senior Fullstack Developer

    1 month ago

    Houston, Texas, United States VC5 Consulting Full time

    Senior Fullstack Developer OpportunityWe are seeking a highly skilled Senior Fullstack Developer to join our team at VC5 Consulting. As a key member of our development team, you will be responsible for modernizing our existing systems and contributing to the development of new features.Key Responsibilities:Lead the development of our eCommerce platform,...

  • Senior Fullstack Developer- C#, React, Node

    2 months ago

    Houston, United States VC5 Consulting Full time

    Senior Fullstack Developer- C#, React, Node Seeking a Senior Fullstack Developer proficient in React, Node.js, and .NET to help modernize  existing systems. You???ll work on two major projects, one focused on eCommerce and the other on improving our ERP system (Titan). If you're passionate about transitioning legacy systems to modern, browser-based...

  • Houston 51 Beer

    3 months ago

    Houston, United States HEB Grocery Stores Full time

    HEB Grocery Stores - Houston 51 Beer & Wine [Retail Associate / Team Member] As a Customer Service Specialist at HEB Grocery Stores, you'll: Review submitted orders and contact Customers regarding order selection as needed; Select eCommerce online orders and package them in accordance with SOPs; Ensure all Perishable and Non-Perishable eCommerce merchandise...

  • Senior Fullstack Developer

    2 weeks ago

    Houston, Texas, United States VC5 Consulting Full time

    Job Title: Senior Fullstack Developer - C#, React, NodeAbout the Role:We are seeking a highly skilled Senior Fullstack Developer to join our team at VC5 Consulting. As a key member of our development team, you will be responsible for designing, developing, and maintaining complex software systems using C#, React, and Node.js.Key Responsibilities:Migrate the...

  • Cloud Risk Operations Specialist

    2 weeks ago

    Houston, Texas, United States Cypress HCM Full time

    Job OverviewCypress HCM is seeking a skilled Cloud Risk Operations Specialist to join our team. As a key member of our Risk Onboarding Team, you will be responsible for reviewing new and existing accounts for potential fraudulent activity while adhering to risk and compliance requirements.Key ResponsibilitiesVerify the accuracy and authenticity of...

  • Content Marketing Specialist

    2 weeks ago

    Houston, United States Burnett Specialists Full time

    Job Description Job Description Seeking a Content Marketing Specialist to join our growing marketing team. This role will be key in driving traffic, engagement, and leads across all marketing channels, supporting high-impact campaigns during an exciting period of growth. **Job Responsibilities: ** Content Creation: Write, edit, and proofread engaging...

  • Content Marketing Specialist

    1 month ago

    Houston, United States Burnett Specialists Full time

    Job DescriptionJob DescriptionSeeking a Content Marketing Specialist to join our growing marketing team. This role will be key in driving traffic, engagement, and leads across all marketing channels, supporting high-impact campaigns during an exciting period of growth.Job Responsibilities:Content Creation: Write, edit, and proofread engaging marketing copy...

  • Administrative Support Specialist

    1 week ago

    Houston, Texas, United States Staff Force Full time

    Staff Force is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. The ideal candidate will have excellent communication skills and be proficient in Microsoft Office applications. Key responsibilities include assisting HR managers in the recruitment lifecycle, preparing payroll data, and handling employer...

  • Payroll Tax Specialist

    1 week ago

    Houston, Texas, United States House of Blues Full time

    Job Summary:Live Nation Entertainment is a leading live entertainment and eCommerce company, comprised of four market leaders: Live Nation Concerts, Front Line Management Group, and Live Nation Network.We are seeking a highly organized and detail-oriented Payroll Tax Specialist to join our team. The successful candidate will work closely with the payroll...

  • Quality Assurance Specialist

    7 days ago

    Houston, Texas, United States Insight Global Full time

    Job Title: Quality Assurance Specialist - Software TestingJob Summary: Insight Global is seeking a Quality Assurance Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have 4-5 years of experience in software quality assurance testing and a strong understanding of software development lifecycle (SDLC) methodologies, including Agile...

  • Contract Review Specialist

    2 weeks ago

    Houston, Texas, United States UPS Industrial Services Full time

    Job SummaryUPS Industrial Services is seeking a skilled Contract Review Specialist to join their team. The successful candidate will be responsible for drafting, reviewing, and negotiating contracts and agreements for clients and subcontractors in various industries.Key Responsibilities:Coordinate the review of contract documents to identify potential risks...

  • Omnichannel Marketing Specialist

    1 month ago

    Houston, United States Liberty Personnel Services, Inc Full time

    Job DescriptionJob DescriptionOmnichannel Marketing SpecialistOnsite in Houston TX$25-30/hrAn industry leading retail company is seeking an Omnichannel Marketing Specialist. This is a long term contract role. Qualified candidates will have similar experience to the following: QualificationsCreation of marketing campaigns in the retail or ecommerce space...