ECommerce Marketing Assistant

6 days ago

Houston, United States Tyndale Company Full time
Job Description

Job Description

The Tyndale Company, an 8x Top Workplace winner in PA/3x winner in TX and proud women owned business is hiring an Online Retail Marketing Assistant This detail-oriented individual will support our retail website. You will be involved in all areas of support, to ensure a smooth and positive experience for our customers. This position will be responsible for data entry for fulfillment of ecommerce orders between MAS500 database and Salesforce Order Management and will interact directly with customers to resolve order issues and initiate order cancellations and returns. Data entry will follow the entire order lifecycle from validating accuracy of automated orders to manually creating shipments, capturing payment, and entering tracking information. You will work cross-functionally with customer service, finance, and operations departments.

HYBRID/REMOTE: Tyndale supports a strong work-life balance. The Marketing Assistant will work 1 day a week onsite, 4 days a week remote. To be considered, candidate must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County) or Houston, TX.

Responsibilities:

  • Validate accuracy of order information transmitted from the website to MAS500 database.
  • Manually create shipments in Salesforce Order Management
  • Update order status when order is ready to ship to collect payment.
  • Update tracking numbers on orders once orders ship.
  • Talk directly with customers via phone and web chat to resolve order issues.
  • Assist customers with cancellations and returns.
  • Verify successful payment capture (Stripe) and sales tax (Avalara).
  • Assist finance department with Stripe and Avalara reporting.
  • Other duties as needed to assist retail website and/or finance department.

Qualifications:

  • Bachelor’s degree in business or related field preferred, High School diploma required.
  • 2+ years’ experience with Salesforce Order management and/or Salesforce Commerce Cloud.
  • 1+ years’ Customer Service experience required.
  • Experience in accounting, preferred.
  • Experience with Stripe and Avalara preferred.
  • Experience with MAS500 database preferred.

Benefits:

  • Proven track record of company growth with an award-winning family-friendly culture;
  • Comprehensive benefits package including Medical, Dental and Vision insurance; 401k with company match; 9 Paid Holidays, Company Paid STD/LTD, and Company-wide Bonus Plan;
  • Paid Parental Leave;
  • Generous paid time off package;
  • Tuition and professional development assistance;
  • Complete Wellness program including healthy lifestyles reimbursement program and corporate discount on health-tracking devices.

About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

** Qualified candidates are encouraged to apply on our website,** ** www.tyndaleusa.com/careers.**

** E.O.E**

Company Description

About Tyndale
Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.
E.O.E

Company Description

About Tyndale \r
Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.\r
\r
Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.\r
E.O.E

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