IT Support Administrator

2 weeks ago


San Diego, United States Insight Global Full time

Position: IT Support Administrator

Pay: $30/hr - $38/hr

Duration: 6 month contract w/ extensions (potential for conversion)

Location: San Diego, CA (Onsite 5 days a week)


Desired Skills and Experience:

  • Proven Tier 1&2 support experience within an enterprise environment
  • Good working knowledge of Microsoft Windows 10 enterprise
  • Good working knowledge of MacOS within corporate environments
  • Good working knowledge of the Microsoft Office Suite for Windows and MacOS
  • Ivanti (LANDesk), Apple Device Central Management (MDM/JAMF Pro experience ideal)
  • Intermediate networking skills (TCP/IP, basic understanding of network topology including wireless protocols, switches, routers etc).
  • Firm grasp of ‘Group Policy’ concepts e.g. order of processing, enforcing, restriction identification


Day to Day:

This person will be responsible for assisting a large 300-400 Mac/Apple device refresh in addition to other daily support tasks. Additional responsibilities include but are not limited to the following:

  • Progression of Service Requests in accordance with policy and with a focus on customer service
  • Proactive Incident resolution within SLA, working closely with 3rd line resolver groups
  • Operational readiness activities for projects and new services transitioning to BAU support
  • Security awareness in line with Global Information Security Policy and Global Information Security Standards
  • Active participation in weekly team meetings and commitment to the global IT organisation
  • Project support as required
  • Workload and ticket/queue management
  • Shared responsibility for the maintenance of knowledge articles
  • Promote teamwork and knowledge sharing

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