Front Desk Associate

7 days ago


San Mateo, United States WeWork Full time
About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we‘re not just a part of that movement-we‘re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow‘s world at work.

About the Opportunity

As a Front Desk Associate, you‘ll be the heart and ‘face‘ of WeWork‘s hospitality team as the primary point of contact for our members and guests While no one day will look exactly the same, you will report to one of WeWork‘s beautiful locations on weekdays only to support the Community Management team. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

  • Create a welcoming community environment for our members and guests (and sometimes their pets) by greeting all who enter our spaces warmly.

  • Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.

  • Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.

  • Help ensure your building is fully operational and make adjustments when needed.

  • Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.

  • Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.

  • All of this while illustrating WeWork‘s core values and working towards achieving our mission.


In this role, you‘ll be responsible for the following areas:

Front Desk Management
  • Greet all members and guests with a warm and welcoming demeanor.

  • Cover the front desk during the building‘s set business hours and be an on-site point of contact for members, located at the Community Bar.

  • Ensure visiting guests are registered and checked in and in accordance with WeWork‘s guest policies.

  • Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.

  • Support with issuing and collect keys from members and guests as needed.

  • Keep the front desk clean, organized and free of clutter at all times.

  • Notify members of any food deliveries and packages.


Member Engagement
  • Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community WeWork is known for.

  • Keep track of relevant member notes and information in WeWork systems.

  • Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.

  • Identify opportunities to celebrate members‘ successes and milestones.

  • Know and be able to explain WeWork policies and procedures to members and guests

  • Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.


Building Operations and Management
  • Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.

  • Know and be able to explain WeWork policies and procedures around mail and mailroom.

  • Monitor how our spaces feel, look, smell, and sound and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.

  • Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.

  • Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.


About You

We‘d love to hear from you if you meet the qualifications below:
  • You‘re a people-person-you enjoy meeting new people from all walks of life.

  • In-person interactions energize you and you have outstanding interpersonal skills.

  • You feel comfortable and confident being the face of the brand.

  • Helping others gives you a sense of accomplishment.

  • You work well in a team and can roll up your sleeves to help when needed.

  • You‘re able to multitask while always prioritizing the member experience

  • You‘ve worked in hospitality / retail or customer service before (not required).

  • You have strong verbal and written communication skills.

  • You are comfortable with and proficient in basic computer skills.

  • You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion

  • You show a passion and understanding of WeWork‘s mission and values.

  • You have a secondary school certificate which is preferred but not required

Compensation & Benefits

Base Pay: $21 - $22 per hour

Incentive Compensation: WeWork employees are eligible to participate in an incentive plan specific to their role. Your recruiter will detail what incentive plan is applicable to this specific role. WeWork incentive plans are subject to the terms of the applicable incentive compensation plan, which will be made available to you after commencing employment. WeWork reserves the right to amend its incentive plans, and nothing in this job requisition or any other document creates a right to a specific incentive plan payment.

Benefits: Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment), including: 20 days of PTO, 11 paid holidays, and 80 hours of paid sick time per full calendar year; 16 weeks paid parental leave; competitive healthcare benefits; 401k plan; and life and AD&D insurance.


Life at WeWork


Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you-because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.


  • Front Desk Associate

    1 month ago


    San Diego, California, United States Motel 6 Riverside Full time

    Front Desk Associate Job DescriptionMotel 6 Riverside is seeking a Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for creating a welcoming experience for our guests while performing tasks at the front desk.Key Responsibilities:Exhibit a heart for service and dedication to customer service and teamwork.Deliver a...


  • San Mateo, United States Crunch Fitness Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes...


  • San Antonio, Texas, United States PCRK Group Full time

    Join PCRK Group, a leading wellness company, as a Front Desk Sales Associate. As a key member of our team, you will play a vital role in driving sales growth and delivering exceptional customer experiences. **Key Responsibilities:** * Drive membership sales and member retention through effective communication and relationship-building * Create a positive...


  • San Antonio, Texas, United States Gold's Gym Full time

    Job OpportunityAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same?We're seeking a highly motivated Front Desk Team Member to join our team at Gold's Gym. As a key member of our front-line staff, you will be responsible for creating a welcoming atmosphere and providing an...


  • San Bernardino, United States Quality Inn Part time $16 - $18

    Front Desk Associate who will provide customer service to all hotel guests.Looking for someone specifically for night audit, night time shifts from 10pm to 6am. Can offer 2-3 shifts per week.Duties and Responsibilities:Directly engage with the guests.Handle cash and credit card transactions.Answer phone calls to make reservations.Use proprietary software to...


  • San Antonio, United States PCRK Group Full time

    PCRK Group is hiring for Full & Part Time Front Desk Sales Associate in Alamo Heights, TX PCRK Group has part-time positions available for entry level Sales position. This position will have a direct impact on the success of the business, by being a driving force of sales growth through membership sales, service enhancements, and retail sales. We're looking...


  • San Mateo, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a part-time contract employment opportunity for a Front Desk Coordinator at our IT Software industry base in Foster City, California. The chosen candidate will be responsible for a range of administrative and customer service tasks, ensuring the smooth operation of our front desk. The onsite days are Mondays,...

  • Front Desk Supervisor

    6 months ago


    San Diego, United States Howard Johnson San Diego Full time

    Job Summary Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities Welcomes guests in a friendly, prompt and professional manner....

  • Front Desk Manager

    7 months ago


    San Francisco, United States Marriott Hotels & Resorts Full time

    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk. Position directs and works with managers and emp Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Office Manager, Hotel

  • Front Desk Supervisor

    4 months ago


    San Antonio, United States Omni Hotels Full time

    Location: Mokara Hotel and Spa The Mokara Hotel & Spa, a relaxing retreat on San Antonios world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our...

  • Front Desk Supervisor

    2 months ago


    San Diego, United States Excel Hotel Group Full time

    Job SummaryEnsures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management. Responsibilities Welcomes guests in a friendly, prompt and professional manner....


  • San Rafael, United States Kisco Senior Living Full time

    The Front Desk Representative @ Drake Terrace provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. This is a part-time position, Friday-Sunday, 9 am-5:30 pm Starting pay: $17/h Front Desk, Representative, Retail


  • San Diego, United States UFC Gym Full time

    UFC GYM - [Guest Service / Concierge] As a Front Desk Representative at UFC GYM, you'll: Greet and assist members and guests at the front desk; Provide exceptional customer service by answering inquiries and resolving issues; Maintain a clean and organized front desk area; Process membership sign-ups, cancellations, and payments accurately; Schedule and...

  • Front Desk Manager

    2 months ago


    San Diego, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....

  • Front Desk Manager

    4 months ago


    San Antonio, United States White Lodging Full time

    Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment...

  • Front Desk

    5 months ago


    San Antonio, United States Stretch Zone - 1007 Full time

    Benefits: VMD (Virtual Medical Doctor) Free uniforms Opportunity for advancement Paid time off Training & development Wellness resources Front Desk Admin Compensation$12 to $15 Hourly Employment TypeWe are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our...


  • San Diego, California, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Agent to join our team at Four Points by Sheraton San Diego. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring a smooth and efficient check-in and check-out process.Key...

  • Front Desk Associate

    6 months ago


    San Antonio, United States Medical Center Ophthalmology Associates Full time

    Company Overview: Medical Center Ophthalmology Associates located in San Antonio Texas offers compassionate care for every eye condition.(MCOA) Board certified physician's offer comprehensive eyecare their team is totally dedicated to help you see better. Position Summary: The Front Desk Associate provides exceptional patient service, both in person and over...


  • San Antonio, Texas, United States Omni Hotels Full time

    Job Title: Overnight Front Desk SupervisorJob Summary: We are seeking a highly skilled and experienced Overnight Front Desk Supervisor to join our team at Omni La Mansion del Rio. As a key member of our front office team, you will be responsible for overseeing and coordinating all nighttime front desk and audit functions, ensuring seamless guest experiences...

  • Front Desk Supervisor

    2 months ago


    South San Francisco, United States Hilton Hotels & Resorts Full time

    As a Front Desk Supervisor, you report to the Director of Operations and your main roles and responsibilities are essentially specific to the following: Oversee and manage the front desk operations by completing a checklist of important daily tasks, Front Desk, Supervisor, Operations, Hospitality, Office Manager, Director