Change Manager

3 weeks ago

Chicago, United States Rangam Full time

Description:

  • BigFix is an enterprise wide, End-Point Management and Reporting Tool. Due to lacking one single tool to enable monitoring all end-point devices and being dependent on vendor reporting/monitoring, Client decided to invest on a standard tool to enable Client to monitor/manage/secure endpoint devices. Initial phase of the program consisted of building the core infrastructure for BigFix and deploying agents to enable endpoint device communications - servers, laptops/desktops and implementation of inventory & compliance modules.


2nd Phase of the program enabled:

  • Patch management for all Client devices including MAC
  • Software distribution, package migration from System Center Configuration Manager (SCCM) to BigFix
  • Setup Insights Extract, Transform, Load (ETL) & Initial reports
  • ServiceNow Configuration Management Database (CMDB)
  • Remote control
  • Current phase we intend to continue working with Melissa, we are deploying these agents to manufacturing environments at layer 3.
  • With this project, mainly IBS tools/ways of working will change. Melissa's drive is critical for us, while aligning on local plant teams for 100 sites.
  • Change management will drive proper communications with plant community accordingly.
  • Melissa will play the change manager role in this project.

TECHNOLOGY COMMUNICATIONS MANAGEMENT/INFORM:

Assist Regional Leads in providing the right information to the right people at the right time

  • Coordinate with regional leads the distribution of monthly technology news leveraging multiple channels. This includes pulling together the stories from technology leads, creating newsletter and updating website.
  • Integrate other forms of online and offline communications channels where needed
  • Manage and send out coordinated tactical communications activities globally per waves of sites working with regional leads through building out communication toolkits and communications trackers
  • Comms plan development/enhancement as needed per site/wave
  • Assist in copywriting as needed
  • Assist in managing crisis communications – advising stakeholders on sensitive communications via issues in delays
  • Identifying interdependencies, challenges and risks for each wave to prepare accurate communications
  • Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
  • Manage team sites where all materials and assets are to be stored for end users

CHANGE ENABLEMENT/INSPIRE:

  • Drive readiness and transformation of our smaller scale projects impacting the region
  • Support Global Change Team with strategic development, planning and execution to deliver a change and engagement strategy that reflect business objectives for smaller scale projects in the region.
  • Carrying out change readiness and analysis within regional deployments to identify impact to end users
  • Assist with stakeholder management where needed
  • Identifying interdependencies, challenges and risks for each deployment to prepare accurate communications
  • Coordinate and measure impact of comms and finding innovative ways to adjust plans to support behavioral shift to ensure change adoption
  • Assist the Global change team in building internal engagement for ongoing projects and initiatives.

AWARENESS, ADOPTION & SUPPORT/INTERACT:

  • Support success of End User Adoption of our solutions
  • Assist regional change leads with coordinating end user training including self-help solutions
  • Assist with bookings and coordination of events such as virtual webinars and in person sessions.
  • Assist with regional upskilling of our tools within our internal ambassador network.
  • Support Training and documentation.

Qualifications:

  • 2-5 years change management experience, global a plus
  • Technology savvy (Microsoft Enterprise tools including SharePoint) a must
  • Excellent writing and communications skills a must
  • Social media skills and creative skills a must
  • Cross functional collaboration and influencing skills a plus
  • Presentation skills a plus
  • Thrive in fast-paced fluid and unpredictable environment

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