Store Manager
2 weeks ago
PERFUME IS ARMCHAIR TRAVEL. The power of scent is equal to that of sight and sound. A great scent is a world you can return to over and over – a keyhole into another realm.
DS & DURGA is perfumer-designer owned fragrance brand based in NEW YORK CITY, created by husband and wife duo - David Seth (DS) and Kavi (DURGA) Moltz in 2008. David, a musician and self-taught perfumer is the nose of the brand and Kavi, a trained architect, is the designer of the DS & DURGA universe.
The Role
Job description
We are looking for a customer and sales focused store manager to join our growing retail team. The ideal candidate will drive store sales and profitability through outreach, relationship building and clienteling while working to elevate the customer experience through exceptional team leadership.
This role is directly responsible for the fiscal success of the store as well as all aspects of store operations including recruitment, talent management, customer service, visual merchandising, facility management, vendor relations, loss prevention, cleanliness, and collaboration with the studio team.
This is a hands-on selling and outreach position and the ability and desire to spend time on the sales floor working with clients, conducting outreach and prospecting is essential to the success of the role.
Responsibilities
- Meet and exceed sales goals through in-store efforts as well as outreach including clienteling, eventing, and networking.
- Manage daily operations of business and ensure sales goals are met.
- Direct employees in daily operations such as serving customers, inventory, reconciling cash and managing in store marketing.
- Lead and train the store sales team, demonstrate expert-level product and brand knowledge alongside selling techniques.
- Provide an exceptional customer experience, including resolving customer service issues with positive results.
- Conduct hiring, training and onboarding of new employees.
- Ensure adherence to health and safety regulations.
- Track and manage inventory at the store.
- Create and foster a happy, energetic, and positive store culture.
Qualifications
- 5+ years of luxury retail sales and clienteling experience.
- 2+ years of retail management experience preferred.
- Success driving sales and achieving target sales plans.
- Excellent selling, clienteling, and client prospecting skills.
- Ability to work in a fragranced work place/store, must love fragrance.
- Demonstrated ability to train employees and be an effective salesperson.
- Strong customer service, management and communication skills.
- Expert knowledge in store operations.
- Experience with Shopify POS is a plus.
- Desire and ability to work a flexible retail schedule; including weekends, some holidays and evenings.
- Experience working on the the Upper East Side and a loyal client list is a plus.
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