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Retail Master Club Fitter

3 months ago

Houston, United States House of Sport Full time

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play.  A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. 

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.

If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today

OVERVIEW:

ROLE RESPONSIBILITIES:

The Retail Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Retail Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Retail Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.

Essential Functions:

  • Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.

  • Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged;  offers customers assistance as needed or requested.

  • Monitors the sales, customer service and operational efforts of the selling floor.

  • Point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards.

  • Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising. 

  • Manages store services sales by performing customer club fittings and repairs.

  • Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.

Management:

  • Ensure department scheduling, workplace and daily teammate assignments are on task.

  • Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc.

  • Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier.

Operations:

  • Plans and executes all golf directives.
  • Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
  • Complies with all federal, state, and local regulations regarding store operations.
  • All other tasks assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

QUALIFICATIONS:

  • 1-3 years retail experience preferred

  • 1-3 years golf industry experience preferred

#DSGT1

Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.