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Technical Support

4 months ago

Sugar Land, United States Insight Global Full time

Pay Range: $19-$20/hr

40 hour work week


Must-haves

  • Experience working with computers and troubleshooting basic IT issues (Outlook, Office 365, MS Teams, Password Resets, etc)
  • Ability to follow directions and work in a high paced environment
  • Reliable source of transportation and valid Driver's License

Plusses

  • CompTIA A+ or similar certification is highly preferred

Day-to-Day

An employer in the Sugar Land, Texas area is looking for a Field Engineer to help with the school district's large 1:1 device initiative. This initiative is to help ensure the district's secondary schools and students are ready for the new school year. During the first 2 weeks of this project, the Field Engineers will be dispersed to different campuses and responsible for prepping and distributing 46,000 devices to the different students. They will work on teams with other IG Field Engineers and full-time analysts of the district to ensure distribution runs smoothly. There will be different stages of the distribution that the Field Engineers will be a part of. The stages include the following (but not limited to) checking students in, to physically handing out devices, helping students' login and set up their device, troubleshooting the devices, device prep, checking students out, etc. There are roughly 46,000 devices that will be prepped and distributed during the first 2 weeks of this project. After the distribution phase, the project will move to the campus prep phase. The Field Engineers will be split into teams and be assigned to a different campus each day to help prep for the school year. Prepping a school will include decommissioning carts (taking old equipment off, putting new equipment on), organizing carts, helping set up classrooms, organize technology in classrooms/libraries/computer labs, etc. The Field Engineers need to be OK working in a high paced and fast-moving environment. They must be able to communicate effectively and be comfortable with location/plan changes on a whim. This position pays $19-$20/hr.