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IT Support Specialist
2 months ago
Job Title: IT Shipping Specialist - Temp
Job Location: Appleton Wisconsin 54919 Temp 6-8 week contract
Onsite Requirements:
- shipping experience
- Experienced user with computer and printer
- basic computer hardware knowledge
Job Description:
- As an IT Equipment Shipping Specialist, your primary responsibility will be to manage the efficient and timely shipping of IT equipment to end users.
- You will be responsible for coordinating the logistics, ensuring proper packaging, and tracking shipments to ensure smooth and timely delivery.
- You will work closely with various teams within the organization, including IT support, procurement, and operations, to ensure a seamless shipping process.
Responsibilities:
- Coordinate Shipping Logistics:
- Receive shipping requests from internal teams and gather all necessary information, such as destination, required delivery date, and special instructions.
- Identify the most suitable shipping method (e.g., courier service, freight forwarding) based on cost, timeline, and specific requirements.
- Communicate with shipping carriers and logistics partners to arrange pickups, obtain shipping quotes, and ensure compliance with shipping regulations.
- Generate shipping labels, invoices, and other necessary documentation for each shipment.
- Packaging and Preparation:
- Ensure all IT equipment is properly packaged to prevent damage during transit. This may involve using appropriate padding, anti-static materials, and secure packaging for fragile items.
- Coordinate with the IT team to ensure that equipment is appropriately labeled, serialized, and documented for tracking purposes.
- Manage inventory of shipping supplies, such as boxes, tape, labels, and other necessary materials.
- Shipment Tracking and Communication:
- Monitor the progress of shipments, track packages, and update internal stakeholders on delivery status.
- Address any shipping delays, discrepancies, or issues proactively and liaise with carriers to resolve them promptly.
- Provide regular updates to end users regarding the status of their shipments and respond to their inquiries and concerns in a timely manner.
- Compliance and Documentation:
- Ensure compliance with all shipping regulations, customs requirements, and export/import laws.
- Prepare and maintain accurate records of shipping activities, including shipment details, tracking information, and associated costs.
- Maintain knowledge of current shipping trends, carrier rates, and best practices to optimize shipping processes and reduce costs.
- Process Improvement:
- Continuously assess and streamline the shipping process to improve efficiency and reduce shipping lead times.
- Identify areas for improvement, recommend process enhancements, and implement solutions to enhance the overall shipping experience for end users.
Other responsibilities:
- Provide troubleshooting and incident management for applications or processes supported
- Document procedures for future reference
- Understanding of the core technologies in the supported applications or processes
- Install software and/or computer peripherals for users
- Assist with Imaging, testing, asset tag, warranty repairs, and other project work
- Perform validations for supported applications and processes - quality assurance
Qualifications:
- High school diploma or equivalent; additional certifications in logistics or supply chain management are a plus.
- Proven experience in shipping and logistics, preferably in the IT industry.
- Familiarity with shipping carriers, logistics software, and tracking systems.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Excellent organizational and time management skills to prioritize and manage multiple shipments simultaneously.
- Effective communication skills to interact with internal teams, shipping partners, and end users.
- Proficiency in using shipping software, spreadsheet applications, and other relevant tools.
- Knowledge of shipping regulations, customs procedures, and export/import laws.
- Problem-solving abilities and abilities to handle shipping-related issues and resolve them efficiently.
- Ability to lift and move heavy packages, if required.
** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **
