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Export Customer Service Representative
2 months ago
Job Summary:
The Export/Customer Service Representative will oversee all Export shipment requirements and manage any day-to-day changes that may occur.
Duties/Responsibilities:
Responsible for all direct export shipment communication between Tata and customers, carriers, and vendors pertaining to delays, shipping instructions, status inquiries, billing discrepancies, etc. Escalates to Management as appropriate.
Prepare/coordinate the necessary documentation for the execution of all ocean export activities such as Proforma Invoices, Bills of Lading, Commercial Invoices, Packing Lists and Letter of Credits.
Communicate/correspond with overseas agents and clients (customers) in a timely manner to include vessel nomination information, shipment status, and other information as required.
Receives orders from customers and enters them in the Tata ERP System (SAP).
Monitors and ensures accuracy and timeliness of order processing and shipping documentation.
Identifies opportunities for improvement in quality-of-service levels and efficiency, based on feedback from team members, customers, and vendors
Reports on changes in export volumes shipped each month to the Customer Service Manager.
Resolves any accounts payable and receivable issues within area of responsibility and escalates as appropriate with the Sales Representative. Resolves any paperwork changes that need to be made.
