Customer Support Representative

1 month ago

Sandy, United States Rivet Health Full time

Job Type: Full-time

Location: Utah (Remote or Hybrid)

Overview:

Rivet, an innovative early-stage tech startup dedicated to enhancing efficiency and transparency in healthcare, is expanding its team. We are on the lookout for a skilled Customer Support Representative to join our support team. The ideal candidate should possess exceptional written communication skills, a passion for assisting others, and the ability to thrive in a fast-paced environment.

About this Position:

As a Customer Support Representative, you will be the primary point of contact for our customers through our in-app product chat. Your responsibilities will include providing outstanding support to our healthcare customers, resolving their issues, filing internal support tickets, and ensuring their satisfaction with our products and services. Collaboration with various internal teams to identify and troubleshoot customer issues will be crucial. Your customer-focused approach and excellent communication skills will play a pivotal role in helping Rivet Health meet customer needs and exceed expectations.

Key Responsibilities:

  • Respond to customer inquiries and provide support via chat and email promptly and professionally.
  • Assist Rivet's healthcare customers to ensure optimal product adoption.
  • Develop and maintain training documentation for customer self-serve tools.
  • Serve as the voice of the customer, escalating issues internally to resolution.
  • Collaborate with product and engineering teams to identify, troubleshoot, and resolve customer issues.
  • Stay updated on product changes and updates, providing accurate information to customers.
  • Maintain accurate records of customer interactions and support requests.
  • Ensure closure of outstanding and resolved customer support issues.
  • Identify opportunities to enhance the customer experience and propose potential solutions to the support team.
Preferred Skills:
  • Minimum of 1 year of experience in a customer support or chat support role.
  • Strong written communication skills with the ability to convey complex information clearly and concisely.
  • Familiarity with healthcare benefits and eligibility, including understanding of medical terminology, CPT/ICD-10 codes, and HIPAA regulations.
  • Comfort and ability to research complicated healthcare questions.
  • Strong problem-solving skills and ability to think on your feet.
  • Ability to work independently as well as part of a team.
  • Strong attention to detail and accuracy.
Who you are:
  • You are customer-centric and enthusiastic about helping others.
  • You enjoy problem-solving and puzzles.
  • You are excited about the growth and opportunities that come with working for a growing start-up.
  • You like collaborating with others, but also feel comfortable working on your own.

Rivet Health offers a competitive salary and benefits package, along with opportunities for professional growth and development. We are proud to be an equal-opportunity workplace that values diversity and does not discriminate based on various characteristics. Please note that Rivet does not currently provide sponsorship for employment visas (e.g., H-1B visa status).

  • Customer Service Representative

    3 weeks ago

    Sandy, United States American Cruise Lines Full time

    American Cruise Lines, the leader in luxury small ship cruising throughout the U.S., has an exciting opportunity for a Customer Service Representative. In this position, you will provide superior customer service support to new and existing passengers on our world-class cruises. American Cruise Lines is the largest U.S. cruise ship operator. The company is...

  • Verizon Customer Service Representative

    4 weeks ago

    Sandy, United States Hiro Solutions Full time

    Job DescriptionJob DescriptionHiro Solutions is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need a...

  • Verizon Customer Service Representative

    1 month ago

    Sandy, United States Hiro Solutions Full time

    Job DescriptionJob DescriptionHiro Solutions is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need a...

  • Verizon Customer Service Representative

    2 weeks ago

    Sandy, United States Hiro Solutions Full time

    Job DescriptionJob DescriptionHiro Solutions is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need a...

  • Verizon Customer Service Representative

    6 days ago

    Sandy, United States Hiro Solutions Full time

    Job DescriptionJob DescriptionHiro Solutions is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as Verizon Customer Service Representatives and advance their careers.We are one of the fastest-growing consulting firms in the area, so we need a...

  • Customer Service Representative

    3 months ago

    Sandy, United States K Lund Mechanical Full time

    Job DescriptionJob DescriptionCompany Overview:K Lund Mechanical is a leading provider of heating, ventilation, and air conditioning services, dedicated to delivering exceptional comfort solutions to residential and commercial clients. With a commitment to superior customer service, we pride ourselves on exceeding customer expectations, and building and...

  • Client Support Representative

    2 weeks ago

    Sandy Springs, United States Jet Management Executives Full time

    Job DescriptionJob DescriptionJet Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...

  • Customer Service Representative

    3 weeks ago

    Sandy, United States REPAY - Realtime Electronic Payments Full time

    About Repay REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a...

  • Customer Service Representative-Sandy

    3 weeks ago

    Sandy, United States Spectrum Plastics Master Full time

    Job DetailsJob Location Apollo - Sandy - Sandy, UT Position Type Full Time Education Level High School DescriptionCustomer Service RepresentativePosition open until filled. JOB SUMMARY: Serves our customers and plant operations by entering, maintaining and communicating internally and with the customer, details regarding customer purchase orders and order...

  • B2B Client Support Representative

    4 days ago

    Sandy Springs, United States Regal Management Full time $45,000 - $55,000

    Job DescriptionJob DescriptionRather than being an all-service interactive marketing firm that doesn't have a specialty, we offer a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our B2B Client Support Representative team has enhanced knowledge of what works when representing a...

  • Customer Service Representative

    1 month ago

    Sandy Springs, United States Jet Management Executives Full time

    Job DescriptionJob Description The consumer comes first within the hospitality industry and that is no exception at Jet Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    6 days ago

    Sandy Springs, United States Jet Management Executives Full time

    Job DescriptionJob Description The consumer comes first within the hospitality industry and that is no exception at Jet Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Sports-Minded Customer Service Representative

    1 month ago

    Sandy, United States Hiro Solutions Full time

    Job DescriptionJob DescriptionOur Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on...

  • Sports-Minded Customer Service Representative

    2 weeks ago

    Sandy, United States Hiro Solutions Full time

    Job DescriptionJob DescriptionOur Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on...

  • Customer Service Representative

    7 days ago

    Sandy, Oregon, United States Clackamas County Bank Full time

    Job OverviewClackamas County BankPosition: Customer Service Representative SUMMARYDeliver exceptional, courteous, and efficient service to clients by functioning as a transaction specialist. Ensure daily reconciliation of transactions. Safeguard assigned cash and uphold a high standard of security for the institution. Comply with organizational policies,...

  • Customer Service Representative

    2 weeks ago

    Sandy, United States Ameritas Full time

    Customer Service Representative (Dental & Vision Benefits) - Sandy, UT Salt Lake City Grp Office-UTSD1 Customer Service Full-time Class starting October 14, 2024 to work in office in Sandy UT! Starting pay rate of $18/hr! Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer...

  • Customer Support Team Leader

    1 week ago

    Sandy, Oregon, United States apree health Full time

    Customer Support Team Leader apree health is dedicated to creating the first integrated health network that merges data-driven personalization, a coordinated care framework, and aligned incentives to enhance value and improve the lives of those we serve. Our health navigation platform connects with numerous health vendors, benefits resources, and plan...

  • Part-time Customer Service Representative

    2 weeks ago

    Sandy Springs, United States Innovetive Petcare Full time

    Part-time Customer Service Representative Department: Receptionists Employment Type: Part Time Location: Sandy Springs, Georgia Compensation: $18.00 - $21.00 / hour Description Animal Emergency Center of Sandy Springs is dedicated to providing exceptional emergency veterinary care for pets in our community. Our compassionate team is committed to delivering...

  • Customer Service Representative

    2 days ago

    Sandy Springs, United States Parkside Falafel LLC Full time

    Position Available: Customer Service RepresentativeAre you a personable and dedicated individual? We are seeking a customer service representative at Parkside Falafel LLC. In this position, your primary responsibilities will include processing customer orders, delivering food and beverages, preparing bills, and handling transactions.Key...

  • Customer Service Representative

    2 weeks ago

    Sandy, United States Ameritas Full time

    Class starting October 14, 2024 to work in office in Sandy UT! Starting pay rate of $18/hr!   Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured...