Support Manager
4 weeks ago
Company Description
Intelitek is a global leader in education technology, providing comprehensive technology learning solutions for career and technology education. We design flexible solutions that meet the changing needs of classrooms and budgets, including sustainable support and professional development. Our focus on improving student outcomes drives our innovative tools and technologies that empower instructors and inspire students to improve the world around them. Intelitek specializes in STEM education, engineering, advanced manufacturing, automation, computer integrated manufacturing, and industrial maintenance.
Role Description
This is a full-time, on-site role located in Derry, NH, for a Technical Support Manager. This role will be responsible for overseeing the day-to-day operations of Service and Support including assembly and repair of Electro-Mechanical Systems, technical support team, managing budgets and KPIs, and ensuring quality control. The role will also be responsible for facility management. This role will need to coordinate with internal teams to ensure efficient workflow and communication. This role is instrumental in representing the company and upholding its mission and values – ensuring best in class customer experience, as well as supporting senior management and engineering/productions teams with strategic planning. This role is a hands-on position that will be directly involved with in-house and customer site inspections, repairs, installations, and training.
Qualifications
- Experience in project management, service and support management, facilities and budget management
- Strong hands-on technical skills in electro-mechanical, automation, and CNC
- Strong documentation and procedure development experience
- Excellent communication skills and ability to work well in a team environment
- Strong leadership skills and ability to build, motivate, and manage teams effectively
- Experience developing and implementing processes and procedures to improve operational efficiency, quality control, and customer support
- Experience working in a global company with diverse cultures
- Experience working in a technology, education, or manufacturing industry is a plus
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