Regional Service Manager
1 month ago
As a Regional Service Manager, you will play a pivotal role in overseeing the delivery of outstanding service and support to AutoStore Partners within a designated region. This position requires a dynamic leader with a strong background in service management, a passion for customer satisfaction, and the ability to drive operational excellence across multiple service teams.
Responsibilities
- Responsible and Accountable for all Service and Support Operations within the defined region
- Own and regularly review the strategy for the region
- Responsible for assisting other regions as part of a Global Department
- Ensure Regional and Global KPI’s are tracked and achieved
- Lead and Mentor team members within the region
- Attend periodic Partner Service Review Meetings
- Responsible for ensuring the region is equipped with tools and skills to service Partners effectively and in line with the departmental strategy
- Responsible for continuous improvement of People, Processes and Technology
- Oversee recruitment and onboarding for new hires within the region
- Ensure regular 1-1 meetings with direct reports
- Host regular regional team meetings
- Manage regional escalation and ensure relevant AutoStore stakeholders are kept updated
- Establish and maintain a trusted relationship with senior and key stakeholders internally and externally
- Work closely with Sales Teams, R&D and other departments to ensure Service and Support readiness and provide feedback from the department
- Own training delivery in the region in line with The AutoStore Academy
- Accountable for expense control and warranty approval within the region
- Strong Team Management and Leadership
- Customer and Partner Centric Approach
- Analytical approach and attention to detail
- Understanding of core AutoStore Technology and Products
- Continuous improvement mindset
- Results driven
- Excellent communication skills both verbal and written
- Ability to work under pressure and to deadlines
- Proactive and Preventative approach
- Able to travel to AutoStore or Partner/Customer locations as necessary
- +6 years’ experience in the Support Leadership Role
- Must be able to relocate or commute to the Salem, NH area
- Able to demonstrate best practice thinking and expertise
- ITILv4 or familiarity with similar process methodologies
- Ideally College or University Educated in a relevant field
- Knowledge of Analytical Tools for KPI Tracking
- Knowledge of Case Tracking Tools
- Competitive benefits including employer paid healthcare options
- Flexible time off – we want to give you the time back for a proper work life balance
- HAS contributions
- Excellent 401K matching
- AutoStore does not accept agency resumes. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.
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Derry, United States AutoStore Full timeSummary As a Regional Service Manager, you will play a pivotal role in overseeing the delivery of outstanding service and support to AutoStore Partners within a designated region. This position requires a dynamic leader with a strong background in service management, a passion for customer satisfaction, and the ability to drive operational excellence across...
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